A user reported that they were unable to see some of the expected applications and also did not receive the Wi-Fi profile. The profile status, application status, and device-related logging need to be seen to solve the problem:
Which console page should be used to see this information?
The console page that should be used to see this information is Devices > List View > Device Details View > More > Troubleshooting. This page allows the administrator to view various information about a specific device, such as profile status, application status, device-related logging, compliance status, commands history, and so on. This page can help troubleshoot issues related to device enrollment, configuration, management, and communication.
An organization has successfully deployed native applications to VMware Workspace ONE managed Android, iOS, and Windows devices in the same OG.
The organization administrator just configured VMware Workspace ONE to provide all those same devices access to a SaaS application that was previously successfully integrated with the organization's VMware Workspace ONE Access tenant. Windows and Android users can access this SaaS application, but iOS device users report that they are unable to see this application in the VMware Workspace ONE Catalog.
What is the most likely cause of this issue?
A newly-hired administrator has opened a ticket with the Internal IT Helpdesk, stating that they can login but do not have access to the Scheduler settings located at Groups & Settings > All Settings > Admin > Scheduler A colleague performing the same role can see and access this entitlement.
What are two reasons that the newly-hired admin is having this difficulty? (Choose two.)
The reasons that the newly-hired admin is having this difficulty are that they have the correct roles assigned but have not selected the applicable role in the console access dropdown to view this configuration, and that they have the incorrect roles assigned or were not yet provided the correct roles to view this configuration. The console access dropdown allows the administrator to switch between different roles that they have been assigned in different OGs. If the administrator does not select the correct role for the Scheduler settings, they will not be able to see or access them. Moreover, if the administrator has not been assigned the correct role for the Scheduler settings, they will not be able to see or access them regardless of the console access dropdown selection. The administrator should check and select the appropriate role in the console access dropdown, and also verify and assign themselves the correct role for the Scheduler settings.
After introducing an additional AWCM server (for a total of two), enrollments have periodically started to fail. While testing, the administrator notices that when https//awcm.awmdm com;2001/awcm/statistics?awcmsessionid---12345 is accessed, the user is consistently bounced between both AWCM nodes
Which misconfiguration would be causing this behavior?
The misconfiguration that would be causing this behavior is AWCM Persistence is not correctly configured. AWCM Persistence is a setting that ensures that devices maintain a consistent connection with the same AWCM server in a load-balanced environment. If AWCM Persistence is not correctly configured, devices may be bounced between different AWCM servers and cause enrollment failures or communication errors. The administrator should check and configure AWCM Persistence properly.
Where should the logging level for AirWatch Cloud Connector be changed?
The logging level for AirWatch Cloud Connector should be changed in the CloudConnector.exe.config file. This file contains various settings for ACC (AirWatch Cloud Connector), such as logging level, proxy settings, service URLs, and so on. The administrator can edit this file to change the logging level for ACC from default to verbose or debug, which can provide more detailed information for troubleshooting purposes.
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