When an administrator attempted to integrate an organization's Microsoft Office 365 email system with their shared SaaS Workspace ONE UEM using PowerShell the "Session initialized" portion of the Test Connection process failed in the UEM Console
What is the most likely cause of this issue?
The administrator configured the Office 365 service account incorrectly. The Office 365 service account is an account that Workspace ONE UEM uses to connect to the Exchange Online server via PowerShell and perform email management tasks, such as quarantine, wipe, or block. If the Office 365 service account is configured incorrectly, such as using an invalid username, password, or domain, Workspace ONE UEM will not be able to connect to the Exchange Online server, and the PowerShell integration test connection will fail. The administrator should check and correct the Office 365 service account settings in Workspace ONE UEM.
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