The Open Group Exam OGA-031 Topic 1 Question 38 Discussion

Actual exam question for The Open Group's OGA-031 exam

Question #: 38
Topic #: 1

Consider the following diagram which shows part of the ArchiSurance Claims Administration:

Which of the following correctly describes this diagram?

AThe event Claim Filed triggers the Accept Claim process which is serviced by the Customer Service Representative role before the Assign Claim process.

BThe Claim Filed event assigns the Customer Service Representative to participate in the Accept Claim and Assign Claim processing.

CThe information that flows from Claim Filed to Accept Claim and then to Assign Claim is reviewed by the Customer Service Representative role.

DBusiness event Claim Filed triggers a business process Accept Claim which in turn triggers an Assign Claim process.

Show Suggested Answer

Suggested Answer: D

The correct answer is D. Business event Claim Filed triggers a business process Accept Claim which in turn triggers an Assign Claim process. This is because the diagram shows a business event (Claim Filed) that initiates a business process (Accept Claim) which is performed by a business role (Customer Service Representative). The business process then triggers another business process (Assign Claim) which is also performed by the same business role. The diagram does not show any information flow or assignment relationships between the elements.

by Kelvin at Sep 16, 2024, 11:52 PM

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Gladys

20 days ago

Hold up, this diagram is more confusing than my cousin's spaghetti code! I'll just go with option D and call it a day.

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...

26 days ago

Haha, looks like the Customer Service Representative is the real MVP here, handling all the claims! I'd go with option C.

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Corrinne

3 days ago

I agree, the Customer Service Representative seems to play a crucial role in the process.

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...

2 months ago

I think option D is the correct answer. The diagram shows a business process where the Claim Filed event triggers the Accept Claim process, which then triggers the Assign Claim process.

upvoted 0 times