Please read this scenario prior to answering the question
You are serving as the Lead Enterprise Architect for a life insurance, annuities, and
pensions company, which has been formed through the merger of three companies.
The company consists of three divisions with the same names and division
headquarters as their predecessors.
The lack of integration between the three divisions has increasingly caused problems
in the handling of customer and financial information. At present, each division
maintains its own applications. Despite an earlier initiative to install a common
application to manage customer, products, and claims information, each division has
different ways of defining its data elements and has customized the common
application to the point where the ability to exchange information is error-prone.
The Chief Information Officer (CIO) has formed an Enterprise Architecture
department, and one of the primary goals in its charter is to coordinate efforts
between the teams in each division. The CIO has also formed a cross-functional
Architecture Board to oversee and perform governance. The TOGAF standard is used
as the basis for the core framework of the Enterprise Architecture program. The
company has an existing team of security architects.
The company has made the decision to introduce a common web portal, contact
center software suite, and document management system. Also the company has
selected a single enterprise-wide customer relationship management (CRM)
application to consolidate information from several applications that exist across the
divisions. The application will be used by each of the divisions and accessed by third
party partners through well-defined interfaces.
The CIO is concerned that the new application must be able to manage and
safeguard customer information in a secure manner that meets or exceeds the legal
requirements of the countries in which the company operates. This will be an
increasingly important capability as the company expands its online services in
cooperation with its external partners.
Refer to the Scenario
As part of the process for initiating the Enterprise Architecture project to rollout the
new application, you are developing a set of architecture principles.
You need to recommend the best approach for this work.
Based on the TOGAF Standard, Version 9.2, which of the following is the best
answer?
Analysis of Scenario and TOGAF Guidance
In this scenario, a recently formed insurance company is experiencing challenges with integration between its three divisions. The lack of a cohesive data structure across divisions has led to inefficiencies and errors. The CIO has formed an Enterprise Architecture department with a charter to coordinate cross-division efforts, establish governance, and develop a secure and legally compliant customer information management system that integrates with various applications. This initiative is critical as the company expands its online services and collaborates with external partners.
A set of architecture principles is needed to ensure that the architecture aligns with the business's goals, addresses regulatory requirements, and promotes standardization across divisions.
Explanation of Option C and Why It Is the Best Answer
Option C aligns closely with TOGAF's recommended approach for developing and validating architecture principles, particularly in complex environments with multiple stakeholders, such as this merged company. Here's why:
Review of Mission Statements, Goals, and Business Drivers:
Analyzing the mission statements, business goals, and business drivers for the company and its divisions is essential. This step ensures that the principles reflect the strategic direction of the organization and align with the business needs. TOGAF emphasizes that architecture principles should be developed in a way that promotes IT alignment with business strategy (refer to TOGAF Part II, Chapter 20: Architecture Principles).
Engagement with Key Stakeholders and Architecture Board:
Working closely with key stakeholders and the Architecture Board is critical to ensure that the principles are relevant and widely accepted. Engaging these stakeholders promotes alignment and support for the architecture principles, which is essential in a cross-functional environment. TOGAF highlights the importance of engaging stakeholders in the principles development process to gain their commitment and ensure that the principles are practical and actionable.
Review Meetings with Senior Management:
Review meetings with stakeholders, including senior management, ensure that the architecture principles are understood, endorsed, and supported at all levels of the organization. This step addresses the need for broad acceptance and alignment across divisions, as outlined in TOGAF guidance, which stresses that principles should be approved by senior management to enforce adherence and drive compliance within the organization.
Alignment with TOGAF ADM Guidelines:
TOGAF's Phase A (Architecture Vision) includes defining architecture principles that guide the architecture's development and governance. Ensuring these principles promote IT-business alignment is a core part of TOGAF's approach to Enterprise Architecture, particularly in organizations with complex business structures or multiple divisions.
Why Options A, B, and D Are Less Suitable
Option A: Defining principles based only on the EA department charter, without broader stakeholder input, would likely result in limited buy-in across divisions. Although compliance assessments are valuable, they alone do not ensure alignment with business strategies, which is critical in this scenario.
Option B: While this option suggests analyzing the mission statements and corporate goals, it does not involve collaboration with key stakeholders and the Architecture Board, which TOGAF recommends for gaining alignment and support. Additionally, seeking endorsement only from the CIO, rather than engaging a broader group of stakeholders and senior management, limits the likelihood of acceptance and adherence across the organization.
Option D: Relying on industry best practices and trends alone would not address the specific strategic goals and business drivers of the company. TOGAF emphasizes that architecture principles should be tailored to the organization's unique needs and business strategies rather than relying solely on external standards or trends.
TOGAF Reference Supporting Option C
TOGAF Part II, Chapter 20 (Architecture Principles): Recommends developing principles based on the organization's mission, goals, and strategic drivers to ensure alignment between IT and business objectives.
TOGAF Part I, Chapter 7 (ADM Phase A: Architecture Vision): Emphasizes the importance of defining architecture principles and securing buy-in from stakeholders to guide architecture development and governance.
TOGAF Part II, Section 20.4 (Developing Architecture Principles): Highlights the need for principles to be endorsed by senior management and relevant stakeholders, which is necessary to ensure that they are actionable, enforceable, and aligned with business strategy.
In conclusion, Option C is the best answer as it aligns with TOGAF's guidance on engaging stakeholders, defining principles based on the organization's strategic direction, and securing broad acceptance to ensure successful alignment of IT with the business's goals across all divisions.
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