Splunk Exam SPLK-5002 Topic 5 Question 5 Discussion

Automating case management workflows in Splunk streamlines incident response and reduces manual overhead, allowing analysts to focus on higher-value tasks.

Main Benefits of Automating Case Management:

Reduces Response Times (C)

Automatically assigns cases to analysts based on predefined rules.

Triggers playbooks and workflows in Splunk SOAR to handle common incidents.

Improves Analyst Productivity (C)

Reduces time spent on manual case creation and updates.

Provides integrated case tracking across Splunk and ITSM tools (e.g., ServiceNow, Jira).

Incorrect Answers: A. Eliminating the need for manual alerts -- Alerts still require analyst verification and triage. B. Enabling dynamic storage allocation -- Case management does not impact Splunk storage. D. Minimizing the use of correlation searches -- Correlation searches remain essential for detection, even with automation.

Splunk Case Management Best Practices

Automating Incident Response with Splunk SOAR