Slack Exam Slack-Certified-Admin Topic 1 Question 67 Discussion

Actual exam question for Slack's Slack-Certified-Admin exam

Question #: 67
Topic #: 1

Jose works at Globex and is a Slack administrator and Champion.

He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.

Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?

AAsk the employees to search-first for the answer to their Question:s, and if they are still unable to find the answer, post their own Question:s in a public #help channel, where Jose and his team will respond in thread.

BAsk the employees to post their own Question:s in a public #help channel, where Jose and his team will respond in thread.

CPost their Question:s on their behalf in a public #help channel and respond in thread.

DRespond to each employee via direct message with the answer to their Question:s.

Show Suggested Answer

Suggested Answer: A

by Vincenza at Sep 19, 2024, 03:26 AM

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Joseph

3 months ago

I think option D is better. Responding to each employee directly shows personalized attention and can help build stronger relationships.

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Robt

3 months ago

I agree with Ruth. Option A promotes self-sufficiency and helps reduce the number of repetitive questions Jose receives.

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Pamella

3 months ago

I'm with the crowd on this one. Option B makes the most sense. Plus, it's always good to have a public record of common issues and solutions.

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Annmarie

1 months ago

Definitely, it's a win-win situation for everyone involved.

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Blair

2 months ago

It also encourages employees to be more self-sufficient by trying to find the answer themselves first.

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Leonida

2 months ago

Yeah, having a public #help channel is a great way to build a knowledge base for the team.

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Bev

2 months ago

I agree, Option B is the best choice. It promotes transparency and helps everyone learn from each other.

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Ruth

3 months ago

I think Jose should choose option A. It encourages employees to search for answers first before asking for help.

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Giuseppe

3 months ago

Ha! I bet Jose gets a ton of 'How do I [insert basic Slack feature]?' messages. Option B is definitely the way to go - time for a little tough love!

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Almeta

2 months ago

I think Option B is a good balance between support and encouraging independence.

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Curt

2 months ago

Agreed, it's important to promote self-sufficiency.

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Florencia

2 months ago

Yeah, definitely. Employees need to learn to help themselves first.

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Lettie

3 months ago

I agree with Pamella. Option B is the way to go here. It's important to empower employees to find answers on their own rather than spoon-feeding them.

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Malcolm

2 months ago

That's a good point. Maybe a combination of A and B would be the best approach.

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Cornell

2 months ago

True, but I feel like Jose and his team can provide more accurate and consistent answers if they respond in a public channel.

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Lashon

2 months ago

But option B also promotes self-sufficiency by having employees post their own questions in a public channel.

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Marcelle

3 months ago

I think option A is better. It encourages employees to search for answers first before asking.

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Pamella

3 months ago

Option B seems like the best way to encourage self-service and collaboration. Having employees post their own questions in a public channel promotes knowledge sharing.

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Julian

3 months ago

B) Ask the employees to post their own questions in a public #help channel, where Jose and his team will respond in thread.

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Fidelia

3 months ago

A) Ask the employees to search-first for the answer to their questions, and if they are still unable to find the answer, post their own questions in a public #help channel, where Jose and his team will respond in thread.

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