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ServiceNow CSA Exam Questions
- Topic 1: Platform Overview and Navigation: ServiceNow Platform overview and platform capabilities and services are discussed in this topic. It also delves into the ServiceNow Instance and Next Experience Unified Navigation.
- Topic 2: Instance Configuration: Sub-topics of this topic include installing applications and plugins, personalizing or customizing the instance. Lastly, it focuses on common user interfaces in the Platform.
- Topic 3: Configuring Applications for Collaboration: In this topic, questions about Lists, Filters, and Tags, Form Configuration, Task Management, Visual Task Boards (VTBs), and Notifications.
- Topic 4: Self-Service & Automation: Sub-topics related to knowledge management, service catalog, and flow design are present in this topic. Lastly, it discusses the virtual agent sub-topic.
- Topic 5: Database Management: The topic of database management focuses on data schema, application or access control, and importing data. Lastly, it focuses on CMDB and CSDM.
- Topic 6: Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.
Free ServiceNow CSA Exam Actual Questions
Note: Premium Questions for CSA were last updated On Mar. 24, 2025 (see below)
Which field on every record contains a unique identifier for that record?
Detailed
In ServiceNow, the sys_id field serves as a unique identifier for every record within the platform's database. The sys_id is a 32-character globally unique identifier (GUID) that ServiceNow automatically generates for each record, ensuring that every record is uniquely identifiable and can be referenced across the system. This sys_id is essential for integrations, queries, and relationships between records. (Reference: ServiceNow Documentation - Record Identification and sys_id Field)
How can an administrator modify the layout of a form using Table Builder?
Table Builder is a ServiceNow feature that allows administrators to modify table structures, configure forms, and manage relationships within a visual interface.
When modifying form layouts in Table Builder, administrators can:
Add, remove, or rearrange fields on the form.
Create new form sections to organize fields logically.
Configure default values and field properties.
Manage related lists and relationships between tables.
Option B (Changing the database schema) is incorrect because modifying form layouts does not require schema changes (though Table Builder can modify schemas, it's not necessary for layout changes).
Option C (Editing system scripts) is incorrect because form layout changes do not require scripting.
Option D (Altering the page header theme) is incorrect because themes affect the UI appearance, not form structure.
Reference: ServiceNow Platform Fundamentals -- Table Builder & Form Configuration
Which script can run when a record is displayed, inserted, updated, deleted, or when a table is queried?
Detailed Explanation:
Business Rules in ServiceNow are server-side scripts that execute in response to database operations, such as when a record is displayed, inserted, updated, deleted, or queried. They are critical for automating processes, ensuring data integrity, and performing backend operations without user intervention. Business Rules can be set to run at different times, such as before or after the database action, depending on the requirement. (Reference: ServiceNow Documentation - Business Rules and Server-side Scripting)
What component causes a flow to run after a record has been created or updated?
Which helps to visualize configuration items and their relationships?
The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.
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