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ServiceNow CSA Exam Questions

Exam Name: ServiceNow Certified System Administrator
Exam Code: CSA
Related Certification(s): ServiceNow Certified System Administrator Certification
Certification Provider: ServiceNow
Number of CSA practice questions in our database: 411 (updated: Jan. 07, 2025)
Expected CSA Exam Topics, as suggested by ServiceNow :
  • Topic 1: Platform Overview and Navigation: ServiceNow Platform overview and platform capabilities and services are discussed in this topic. It also delves into the ServiceNow Instance and Next Experience Unified Navigation.
  • Topic 2: Instance Configuration: Sub-topics of this topic include installing applications and plugins, personalizing or customizing the instance. Lastly, it focuses on common user interfaces in the Platform.
  • Topic 3: Configuring Applications for Collaboration: In this topic, questions about Lists, Filters, and Tags, Form Configuration, Task Management, Visual Task Boards (VTBs), and Notifications.
  • Topic 4: Self Service & Automation: Sub-topics related to knowledge management, service catalog, and flow designer are present in this topic. Lastly, it discusses virtual agent sub-topic.
  • Topic 5: Database Management: The topic of database management focuses on data schema, application or access control, importing data. Lastly, it focuses on CMDB and CSDM.
  • Topic 6: Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.
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Hubert

11 days ago
Grateful for Pass4Success's help in conquering the ServiceNow CSA exam. Their questions were right on target.
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Misty

1 months ago
I am happy to have passed the ServiceNow CSA exam, and the Pass4Success practice questions were instrumental in my success. One question that stumped me was related to Introduction to Development. It asked how to create a custom script to automate a specific task. I wasn't entirely confident in my answer, but I still passed the exam.
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Judy

1 months ago
Pass4Success's practice tests were a lifesaver for the ServiceNow exam. Passed with flying colors!
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Kasandra

2 months ago
Passing the ServiceNow CSA exam was a great experience, and the Pass4Success practice questions were very useful. There was a question about Database Administration that asked how to create and manage database indexes for performance optimization. I was a bit unsure of the exact process, but I passed the exam nonetheless.
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Portia

2 months ago
I successfully passed the ServiceNow CSA exam, and the Pass4Success practice questions were a big help. One question that I found difficult was about Self-Service & Process Automation. It asked how to configure a self-service portal for end-users. I wasn't entirely sure of the steps, but I still managed to pass.
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Kattie

2 months ago
ServiceNow CSA certification achieved! Couldn't have done it without Pass4Success's relevant exam questions.
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Marsha

3 months ago
The ServiceNow CSA exam was challenging, but the Pass4Success practice questions were a lifesaver. There was a question on Collaboration that asked how to set up and manage user groups for effective communication. I wasn't completely confident in my answer, but I passed the exam regardless.
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Henriette

3 months ago
I am thrilled to have passed the ServiceNow CSA exam, thanks in part to the Pass4Success practice questions. One question that puzzled me was related to the ServiceNow Overview. It asked about the different modules available in the platform and their primary functions. I was a bit unsure about the details, but I still managed to get through the exam.
upvoted 0 times
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Hoa

3 months ago
Wow, aced the ServiceNow exam in record time! Pass4Success really came through with their prep materials.
upvoted 0 times
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Helga

3 months ago
Any final advice for those preparing for the exam?
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Denise

4 months ago
Passing the ServiceNow CSA exam was a great achievement for me, and the practice questions from Pass4Success played a significant role. There was a tricky question about Branding, asking how to customize the logo and color scheme for a specific user group. I had to think hard about the correct configuration options, but it all worked out in the end.
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Glory

4 months ago
My final advice would be to practice hands-on as much as possible. Use the ServiceNow developer instance, and definitely check out Pass4Success for their exam-like questions. They really helped me prepare efficiently!
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Gianna

4 months ago
I recently passed the ServiceNow Certified System Administrator exam, and I must say that the Pass4Success practice questions were incredibly helpful. One question that caught me off guard was about creating and managing Lists and Filters. Specifically, it asked how to create a dynamic filter that updates automatically based on certain conditions. I wasn't entirely sure of the exact steps, but I managed to pass the exam nonetheless.
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Dortha

4 months ago
Just passed the ServiceNow CSA exam! Thanks Pass4Success for the spot-on practice questions.
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Jose

5 months ago
Passing the ServiceNow Certified System Administrator exam was a great achievement for me, and I attribute my success to using Pass4Success practice questions. The exam covered important topics such as Platform Overview and Navigation, and Instance Configuration. One question that I recall was about the common Lashonda interfaces in the ServiceNow Platform. Despite some uncertainty, I was able to pass the exam.
upvoted 0 times
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Rosendo

6 months ago
My exam experience was successful as I passed the ServiceNow Certified System Administrator exam using Pass4Success practice questions. The exam included topics like Platform Overview and Navigation, and Instance Configuration. One question that I remember was about personalizing or customizing the ServiceNow Instance. Although I wasn't completely confident in my answer, I still passed the exam.
upvoted 0 times
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Tequila

6 months ago
Just passed the ServiceNow Certified System Administrator exam! One key topic was incident management. Expect questions on SLAs and escalation rules. Study the incident lifecycle and automation. Access control was tricky - know your roles and permissions inside out. UI policies and client scripts came up too - practice creating them. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Mila

7 months ago
Just passed the ServiceNow Certified System Administrator exam! One key area was workflow creation. Expect questions on designing and configuring multi-step approval processes. Study the different workflow activities and their use cases. Thanks to Pass4Success for the spot-on practice questions that helped me prepare efficiently!
upvoted 0 times
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Minna

7 months ago
I recently passed the ServiceNow Certified System Administrator exam with the help of Pass4Success practice questions. The exam covered topics such as Platform Overview and Navigation, and Instance Configuration. One question that stood out to me was related to installing applications and plugins on the ServiceNow Instance. Despite being unsure of the answer, I managed to pass the exam.
upvoted 0 times
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Aide

7 months ago
Alex Johnson
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Johnson

10 months ago
This certification seems comprehensive, but I'm curious if there are any specific study materials or practice exams available to help prepare for the ServiceNow Certified System Administrator exam?
upvoted 1 times
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Free ServiceNow CSA Exam Actual Questions

Note: Premium Questions for CSA were last updated On Jan. 07, 2025 (see below)

Question #1

Which helps to visualize configuration items and their relationships?

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Correct Answer: E

The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.


ServiceNow Product Documentation:Configuration item relationships in the CMDB -https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/c_CIRelationships.html

ServiceNow Community:How to display dependencies for CIs in the Dependency View -https://www.servicenow.com/community/service-management-forum/load-a-specific-dependency-view-map/m-p/410421

Question #3

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)

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Correct Answer: A, B

Detailed Explanation:

To assign a task to themselves, users in ServiceNow can:

Option A: Use the check box to select the record, then click the Person icon to assign it.

Option B: Select the Task number and use the Assign to me UI action available on the form. These methods provide quick ways for users to take ownership of tasks directly from the list view. (Reference: ServiceNow Documentation - Task Assignment and List Actions)


Question #4

Which system property is added and set to true in order to see impersonation events in the System Log?

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Correct Answer: C

The system property glide.sys.log_impersonation is added and set to true in order to see impersonation events in the System Log2.This property enables logging of impersonation events in the Event [sysevent] table, which can be accessed by navigating to System Logs > Events2.


How to find the history of impersonations - Support and Troubleshooting - ServiceNow

Question #5

What section on a task record is used to see the most recent updates made to a record?

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Correct Answer: B

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