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ServiceNow CSA Exam Questions
- Topic 1: Platform Overview and Navigation: ServiceNow Platform overview and platform capabilities and services are discussed in this topic. It also delves into the ServiceNow Instance and Next Experience Unified Navigation.
- Topic 2: Instance Configuration: Sub-topics of this topic include installing applications and plugins, personalizing or customizing the instance. Lastly, it focuses on common user interfaces in the Platform.
- Topic 3: Configuring Applications for Collaboration: In this topic, questions about Lists, Filters, and Tags, Form Configuration, Task Management, Visual Task Boards (VTBs), and Notifications.
- Topic 4: Self-Service & Automation: Sub-topics related to knowledge management, service catalog, and flow design are present in this topic. Lastly, it discusses the virtual agent sub-topic.
- Topic 5: Database Management: The topic of database management focuses on data schema, application or access control, and importing data. Lastly, it focuses on CMDB and CSDM.
- Topic 6: Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.
Free ServiceNow CSA Exam Actual Questions
Note: Premium Questions for CSA were last updated On Feb. 26, 2025 (see below)
Which script can run when a record is displayed, inserted, updated, deleted, or when a table is queried?
Detailed Explanation:
Business Rules in ServiceNow are server-side scripts that execute in response to database operations, such as when a record is displayed, inserted, updated, deleted, or queried. They are critical for automating processes, ensuring data integrity, and performing backend operations without user intervention. Business Rules can be set to run at different times, such as before or after the database action, depending on the requirement. (Reference: ServiceNow Documentation - Business Rules and Server-side Scripting)
What component causes a flow to run after a record has been created or updated?
Which helps to visualize configuration items and their relationships?
The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.
What component causes a flow to run after a record has been created or updated?
If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)
Detailed Explanation:
To assign a task to themselves, users in ServiceNow can:
Option A: Use the check box to select the record, then click the Person icon to assign it.
Option B: Select the Task number and use the Assign to me UI action available on the form. These methods provide quick ways for users to take ownership of tasks directly from the list view. (Reference: ServiceNow Documentation - Task Assignment and List Actions)
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