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ServiceNow CIS-SP Exam Questions

Exam Name: ServiceNOW Certified Implementation Specialist - Service Provide
Exam Code: CIS-SP
Related Certification(s): ServiceNow Certified Implementation Specialist Certification
Certification Provider: ServiceNow
Number of CIS-SP practice questions in our database: 45 (updated: Apr. 16, 2025)
Expected CIS-SP Exam Topics, as suggested by ServiceNow :
  • Topic 1: Initial Domain Setup and Service Provider Architecture: This section of the exam measures the skills of Solution Architects and covers the foundational system settings and architectural understanding needed for setting up domain-separated environments. It includes managing system properties, configuring domain maps and company relationships, and understanding how to apply domain separation across single or multiple instances. This section also evaluates how well integrations can be structured within the context of domain separation.
  • Topic 2: Data Separation/Visibility: This section of the exam measures the skills of Technical Consultants and focuses on managing data visibility and flow within domain-separated environments. It assesses understanding of the sys_domain field, data flow between domains, and relationships such as "contains" that impact access. Visibility groups and special handling considerations are also tested to ensure the consultant can securely manage client data across domains.
  • Topic 3: Process Separation:This section of the exam measures the skills of ServiceNow Administrators and evaluates the ability to configure and maintain process-level separation between domains. It involves the use of the sys_overrides field, managing automation and business logic unique to each domain, and adjusting UI elements like forms and lists accordingly. The candidate is also tested on configuring data-driven processes and choice lists to support domain-specific workflows and experiences.
  • Topic 4: Foundational Data Management: This section of the exam measures the skills of Technical Consultants and examines how foundational data is brought into a domain-separated environment. The focus is on configuring and managing import sets and transformation maps to ensure accurate and isolated data loading per domain. It tests the ability to maintain clean, separated data environments during initial setup and routine updates.
  • Topic 5: Domain Support in Applications: This section of the exam measures the skills of Solution Architects and evaluates knowledge of how various ServiceNow applications support domain separation. The exam assesses familiarity with domain support levels in key areas such as Service Catalog, Knowledge Management, Mobile, and Service Portal. Additionally, it includes emerging and advanced applications like CSM and ITOM to validate the candidate’s ability to implement scalable, domain-aware solutions.
  • Topic 6: Platform Governance and Reporting: This section of the exam measures the skills of ServiceNow Administrators and tests the ability to maintain effective platform oversight within domain-separated environments. It includes knowledge of update sets, scoped applications, reporting, and the use of the Domain Separation Center. This ensures administrators can govern deployments and maintain clarity in reporting across domains.
Disscuss ServiceNow CIS-SP Topics, Questions or Ask Anything Related

Jutta

1 months ago
ServiceNow certification in the bag! Pass4Success made last-minute prep possible.
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Alyce

2 months ago
Nailed the ServiceNow exam! Pass4Success's questions aligned perfectly with the real thing.
upvoted 0 times
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Jacquelyne

3 months ago
CSIS-SP certified! Pass4Success's practice tests were invaluable for my exam readiness.
upvoted 0 times
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Barrett

3 months ago
Excited to share that I passed the ServiceNow Certified Implementation Specialist exam! Thanks to Pass4Success practice questions, I felt well-prepared. One question that threw me off was about managing foundational data. It asked about the best practices for data management in a multi-domain setup.
upvoted 0 times
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Hortencia

4 months ago
ServiceNow exam success! Pass4Success's materials were key to my quick preparation.
upvoted 0 times
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Audry

4 months ago
I passed the ServiceNow exam! The practice questions from Pass4Success were invaluable. There was a tough question about platform governance. It asked about the key elements to consider when setting up governance for multiple service providers.
upvoted 0 times
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Karl

5 months ago
Happy to announce that I passed the ServiceNow Certified Implementation Specialist exam! Pass4Success practice questions made a big difference. One question that I found challenging was about data visibility rules in a multi-tenant environment. I wasn't sure how to set up those rules effectively.
upvoted 0 times
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Erinn

5 months ago
Passed CSIS-SP in record time! Pass4Success's exam questions were incredibly helpful.
upvoted 0 times
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Chaya

5 months ago
Just passed the ServiceNow exam! The Pass4Success practice questions were very helpful. There was a question about setting up service provider architecture that I found tricky. It asked about the best approach to configure domain separation for different clients.
upvoted 0 times
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Lashawna

6 months ago
I passed the ServiceNow Certified Implementation Specialist exam! Pass4Success practice questions were essential. One question that puzzled me was about the Domain Support in Applications. It asked how to configure domain-specific settings for different applications.
upvoted 0 times
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Aleta

6 months ago
ServiceNow certification achieved! Grateful for Pass4Success's timely and accurate study resources.
upvoted 0 times
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Brianne

6 months ago
Excited to share that I passed the ServiceNow exam! The practice questions from Pass4Success were spot on. I encountered a difficult question regarding the foundational data management processes. Specifically, it asked about the best practices for managing foundational data across multiple domains.
upvoted 0 times
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Valentine

7 months ago
I successfully cleared the ServiceNow Certified Implementation Specialist exam! Thanks to Pass4Success practice questions, I felt prepared. One challenging question was about the key components of Platform Governance and Reporting. I had to think hard about the governance model for different service providers.
upvoted 0 times
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Nana

7 months ago
Aced the ServiceNow exam! Pass4Success made prep a breeze with their relevant materials.
upvoted 0 times
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Domingo

7 months ago
Thrilled to announce that I passed the ServiceNow exam! Pass4Success practice questions were a lifesaver. There was a tricky question about how to manage data visibility in a multi-tenant environment under Data Separation/Visibility. I wasn't entirely sure about the best practices for data segregation.
upvoted 0 times
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Chandra

8 months ago
I just passed the ServiceNow Certified Implementation Specialist - Service Provider exam! The Pass4Success practice questions were incredibly helpful. One question that stumped me was about setting up domain hierarchy in Domain Setup and Service Provider Architecture. I wasn't sure how to configure the domain hierarchy for multiple clients.
upvoted 0 times
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Elli

8 months ago
Passed the exam thanks to Pass4Success! Their exam questions were spot-on and helped me prepare efficiently. Highly recommend their materials for anyone taking the ServiceNow Certified Implementation Specialist - Service Provider exam.
upvoted 0 times
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Rodolfo

8 months ago
Just passed the ServiceNow CSIS-SP exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Free ServiceNow CIS-SP Exam Actual Questions

Note: Premium Questions for CIS-SP were last updated On Apr. 16, 2025 (see below)

Question #1

The system automatically sets which field when an administrator attempts to modify a policy, application, or module that belongs to another domain higher in the hierarchy?

Reveal Solution Hide Solution
Correct Answer: D

When an administrator attempts to modify a policy, application, or module that belongs to another domain higher in the hierarchy, the system automatically sets the sys_domain_owner field. This field ensures that the ownership of the record is correctly attributed to the domain that originally created or owns the record, maintaining the integrity and separation of data across different domains.


* ServiceNow Domain Separation - Advanced Concepts and Configurations

* Understanding Domain Separation - Basics

Question #2

What business logic can be created in a domain?

Choose 3 answers

Reveal Solution Hide Solution
Correct Answer: B, C, E

In ServiceNow, domain separation allows for the segregation of data, processes, and administrative tasks into logical groupings called domains. Within these domains, you can create specific business logic that is unique to each domain. The business logic that can be created in a domain includes:

* Business Rules: These are server-side scripts that execute when a record is displayed, inserted, updated, or deleted, or when a table is queried. Business rules can be used to apply business logic across all applications within a domain1.

* Email Notifications: These can be configured to respond to various events within a domain and can be set up to target users within specific domains. This allows for domain-specific communication strategies2.

* Script Includes: These are reusable server-side scripts that can be included in other scripts. Script includes can be used to store common functions or classes that are applicable to the domain-specific business logic3.

UI Policies and UI Scripts, while they can be part of the user interface customization in a domain-separated environment, are not considered business logic in the context of this question. UI Policies dynamically change information on a form and UI Scripts can add JavaScript to forms. However, they do not define the underlying business logic like Business Rules, Email Notifications, and Script Includes do.

For further details and best practices regarding domain separation and the creation of business logic within domains, you can refer to the ServiceNow documentation and resources provided23.


Question #3

On a new standalone table, what domain will a new record be created in by default?

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Correct Answer: B

In ServiceNow, when a new record is created on a standalone table, the domain of the new record is set to the user's current session domain by default. This means that the domain context in which the user is operating at the time of record creation determines the domain assignment for that record. This behavior ensures that the data is correctly categorized within the domain structure, adhering to the visibility and access controls that have been established.

The concept of domain separation in ServiceNow is integral to its multi-tenancy model, allowing for data, processes, and administrative tasks to be segregated across different domains within a single instance. This is particularly useful for managed service providers (MSPs) who need to maintain distinct operational environments for multiple customers or departments within the same ServiceNow instance.

For a new standalone table, unless explicitly defined otherwise, the system defaults to using the user's current session domain for new records. This is supported by ServiceNow's documentation on domain separation best practices and the management of data within domains12. It's important to note that while the default behavior is as described, administrators have the ability to configure domain rules and behaviors to suit specific organizational needs.


Question #4

What is the purpose of the Domain Separation Center?

Reveal Solution Hide Solution
Correct Answer: D

The purpose of the Domain Separation Center in ServiceNow is to configure and review domain configuration audits for errors and warnings. This tool is essential for administrators to ensure that domain separation is correctly implemented and maintained. It helps in identifying and resolving any issues related to domain configurations, thereby maintaining the integrity and proper functioning of the domain-separated environment.


* ServiceNow Domain Separation - Basics

* ServiceNow Domain Separation - Advanced Concepts

Question #5

Visibility can be granted to users by which of the following means:

Choose 2 answers

Reveal Solution Hide Solution
Correct Answer: B, C

Visibility in ServiceNow can be granted to users through Group Membership and Role.

* Group Membership: Users can be assigned to specific groups, and these groups can be granted visibility to certain records or functionalities within ServiceNow. This method allows for efficient management of user permissions based on their group affiliations.

* Role: Roles define a set of permissions that can be assigned to users. By assigning roles to users, administrators can control what users can see and do within the platform. Roles are a fundamental part of access control in ServiceNow.


* ServiceNow User Criteria and Access Control

* ServiceNow Group Management


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