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ServiceNow CIS-SM Exam Questions

Exam Name: Certified Implementation Specialist - Service Mapping
Exam Code: CIS-SM
Related Certification(s): ServiceNow Certified Implementation Specialist Certification
Certification Provider: ServiceNow
Number of CIS-SM practice questions in our database: 60 (updated: Mar. 25, 2025)
Expected CIS-SM Exam Topics, as suggested by ServiceNow :
  • Topic 1: Configuration Management Database/ CMDB Health Dashboard, CI Class Manager, CMDB Tables
  • Topic 2: Application Identification and Connection Sections/ CMDB Identification and Reconciliation
  • Topic 3: Implementation Skill Sets, MID Server Requirements/ Reclassification, CMDB Relationships
  • Topic 4: Discovery Troubleshooting/ Behaviors, Clusters, IP Services, Schedules, MID Servers
  • Topic 5: Service Mapping Pattern Design/ Service Mapping Process Flow
  • Topic 6: CI Class Management/ Pattern Designer/ Scripting/ Discovery Configuration
  • Topic 7: Identification and Connection Sections, Troubleshooting/ Operationalizing IT
  • Topic 8: Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases/ Service Mapping Configuration
  • Topic 9: Discovery Process Flow/ Identification Rules, Reconciliation Rules, Datasource Precedence Rules
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Paulina

6 days ago
Just became a ServiceNow CIS-SM! Pass4Success's exam dumps were worth every penny.
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Leonard

1 months ago
Service Mapping cert in the bag! Pass4Success made my short prep time count.
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Detra

2 months ago
Passed my CIS-SM exam this morning. Couldn't have done it without Pass4Success's targeted questions.
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Milly

2 months ago
Thrilled to have passed the ServiceNow Service Mapping exam! The Pass4Success practice questions were crucial. There was a challenging question on Event Management, asking how to integrate with third-party monitoring tools. I wasn't confident about the integration steps, but I passed nonetheless.
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Tasia

3 months ago
ServiceNow CIS-SM certified! Pass4Success practice tests were incredibly similar to the real thing.
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Thora

4 months ago
I passed the ServiceNow Service Mapping exam with the help of Pass4Success practice questions. One question that threw me off was about Service Mapping Configuration. It asked how to set up credentials for different environments. I wasn't sure of the exact process, but I still passed.
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Lorean

4 months ago
Wow, that Service Mapping exam was tough! Glad I used Pass4Success to study. Passed with flying colors!
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Novella

4 months ago
Excited to announce that I passed the ServiceNow Service Mapping exam! The Pass4Success practice questions were invaluable. There was a difficult question on Discovery Configuration, asking how to configure MID Servers for optimal performance. I wasn't certain of the answer, but I managed to pass.
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Cherri

5 months ago
I successfully passed the ServiceNow Service Mapping exam, and the Pass4Success practice questions were a big help. One question that puzzled me was about Service Mapping Engagement Readiness. It asked about the key steps to prepare for a service mapping engagement. I wasn't entirely sure, but I still passed.
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Tricia

5 months ago
CIS-SM certification achieved! Pass4Success really helped me prepare efficiently.
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Suzan

5 months ago
Happy to share that I passed the ServiceNow Service Mapping exam! The Pass4Success practice questions were spot on. There was a tough question on Service Mapping Pattern Design, asking how to handle multiple entry points in a pattern. I wasn't sure of the best approach, but I passed anyway.
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Desmond

6 months ago
I passed the ServiceNow Service Mapping exam, thanks to Pass4Success practice questions. One challenging question involved the Configuration Management Database (CMDB). It asked how to ensure data integrity when importing CI data. I had to guess, but I still made it through.
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Karan

6 months ago
Aced the Service Mapping exam today. Pass4Success materials were a lifesaver for quick prep.
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Marya

6 months ago
Just cleared the ServiceNow Service Mapping exam! The practice questions from Pass4Success were a lifesaver. There was a tricky question on Event Management, specifically about setting up event rules to filter out noise. I wasn't confident about the exact configuration, but it didn't stop me from passing.
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Roxanne

7 months ago
Thank you Pass4Success for the excellent prep materials! Final tip: Study Service Mapping APIs. Know how to leverage APIs for automation and integration.
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Arlyne

7 months ago
I recently passed the ServiceNow Certified Implementation Specialist - Service Mapping exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about configuring Service Mapping patterns. It asked how to create a custom pattern to discover a specific application service. I wasn't entirely sure of the steps, but I managed to pass the exam!
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Mireya

7 months ago
Just passed the ServiceNow CIS-SM exam! So relieved. Thanks Pass4Success for the spot-on practice questions!
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Georgene

7 months ago
Passing the ServiceNow Certified Implementation Specialist - Service Mapping exam was a great achievement for me, and I owe a big thanks to Pass4Success for their helpful practice questions. One question that I recall from the exam was related to CMDB Tables and how they are used to store and organize data about Configuration Items. It was a tricky question, but I managed to answer it correctly, thanks to my preparation with Pass4Success practice questions.
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Carissa

8 months ago
My exam experience for the ServiceNow Certified Implementation Specialist - Service Mapping exam was successful, thanks to Pass4Success practice questions. I found the section on Application Identification and Connection to be particularly interesting, as it required a deep understanding of how to accurately identify and reconcile Configuration Items (CIs) in the CMDB. One question that I remember from the exam was about the CI Class Manager and how it helps in managing different types of CIs effectively.
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Alisha

9 months ago
Just passed the ServiceNow CIS-SM exam! Key topic: Discovery patterns. Expect questions on configuring and troubleshooting patterns. Study the different types of patterns and their use cases. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Cammy

9 months ago
I recently passed the ServiceNow Certified Implementation Specialist - Service Mapping exam with the help of Pass4Success practice questions. The exam was challenging, but I felt well-prepared thanks to the practice questions. One question that stood out to me was related to the Configuration Management Database (CMDB) Health Dashboard, where I had to identify the key metrics for assessing the health of the CMDB.
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Free ServiceNow CIS-SM Exam Actual Questions

Note: Premium Questions for CIS-SM were last updated On Mar. 25, 2025 (see below)

Question #1

Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by

running Service Mapping?

Reveal Solution Hide Solution
Correct Answer: C

Question #2

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

Reveal Solution Hide Solution
Correct Answer: C, D, E

Question #3

Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by

running Service Mapping?

Reveal Solution Hide Solution
Correct Answer: C

Question #4

Which of the following are created automatically when using the map option Create pattern from generic application?

Reveal Solution Hide Solution
Correct Answer: A

Question #5

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

Reveal Solution Hide Solution
Correct Answer: C, D, E

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