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ServiceNow CIS-HAM Exam Questions
- Topic 1: Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM)
- Topic 2: Hardware asset lifecycle, stages, and components/ IT Asset Management Overview & Fundamentals
- Topic 3: Key components of hardware contract financials/ Core IT asset management terminology, concepts, and goals
- Topic 4: Implementing hardware asset management/ Understand IT Cost Management
- Topic 5: Application Introduction and Recommended Practices/ ServiceNow hardware model Content Service
- Topic 6: Extending asset management and configuration management/ Managing hardware assets and CIs
- Topic 7: Implementing Hardware Asset Management in ServiceNow/ Hardware Discovery and Normalization
- Topic 8: Generating asset reports for IT Asset Management/ Automating stock management in ITSM Asset Management and HAM
- Topic 9: Data Integrity - Attributes and Data Sources/ Automating hardware asset lifecycle with HAM
- Topic 10: Creating hardware assets and CIs/ Automating asset population into ServiceNow
- Topic 11: Automating asset inventory with HAM/ Operational Integration of IT Asset Management Processes
- Topic 12: Asset management vs. configuration management/ Managing inventory and stock
Free ServiceNow CIS-HAM Exam Actual Questions
Note: Premium Questions for CIS-HAM were last updated On Feb. 23, 2025 (see below)
What baseline flow could you use to replace hardware assets nearing their end-of-life?
When selected on the model category form, what feature prevents the automatic creation of an asset?
What core sets of data are required for effective IT asset management?
Choose 4 answers
According to the ServiceNow Hardware Asset Management documentation, the core sets of data required for effective IT asset management are:
* Manufacturers: The companies that produce the hardware assets, such as Dell, HP, Cisco, etc.
* Locations: The physical places where the hardware assets are stored or used, such as offices, data centers, warehouses, etc.
* Users: The people who own, use, or manage the hardware assets, such as employees, customers, vendors, etc.
* Models: The specific types or categories of hardware assets, such as laptops, servers, routers, etc.
When selected on the model category form, what feature prevents the automatic creation of an asset?
What are the main purposes of transfer order line tasks? (Choose two.)
The main purposes of transfer order line tasks are2:
To help track service levels and the time frame needed to complete a transfer order: Transfer order line tasks have a due date and a state that indicate the progress and completion of the transfer order line. They also have a priority and an assignment group that determine the urgency and the responsibility of the transfer order line. These fields help users to monitor and manage the service levels and the time frame needed to complete a transfer order.
To move transfer order lines from one stage to another: Transfer order line tasks have a type that defines the action that needs to be performed for the transfer order line, such as pick, pack, ship, or receive. As transfer order line tasks are completed, the transfer order line moves from one stage to another, such as requested, in transit, or received. These stages reflect the status and location of the assets that are being transferred.
1: ServiceNow Product Documentation: Transfer Orders
2: ServiceNow Product Documentation: Transfer Order Line Tasks
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