Free Preparation Discussions
MENU
ServiceNow CIS-HAM Exam Questions
- Topic 1: Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM)
- Topic 2: Hardware asset lifecycle, stages, and components/ IT Asset Management Overview & Fundamentals
- Topic 3: Key components of hardware contract financials/ Core IT asset management terminology, concepts, and goals
- Topic 4: Implementing hardware asset management/ Understand IT Cost Management
- Topic 5: Application Introduction and Recommended Practices/ ServiceNow hardware model Content Service
- Topic 6: Extending asset management and configuration management/ Managing hardware assets and CIs
- Topic 7: Implementing Hardware Asset Management in ServiceNow/ Hardware Discovery and Normalization
- Topic 8: Generating asset reports for IT Asset Management/ Automating stock management in ITSM Asset Management and HAM
- Topic 9: Data Integrity - Attributes and Data Sources/ Automating hardware asset lifecycle with HAM
- Topic 10: Creating hardware assets and CIs/ Automating asset population into ServiceNow
- Topic 11: Automating asset inventory with HAM/ Operational Integration of IT Asset Management Processes
- Topic 12: Asset management vs. configuration management/ Managing inventory and stock
Free ServiceNow CIS-HAM Exam Actual Questions
Note: Premium Questions for CIS-HAM were last updated On May. 02, 2026 (see below)
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)
The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.
The HAM plugin provides the following baseline asset lifecycle automation flows2:
Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor.It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.
Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users.It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.
Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor.It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.
Therefore, the baseline asset lifecycle automation flows that are also options in the question are A. Hardware asset order, E. Hardware deployment, and F. Hardware disposal.
The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:
B .Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.
C .Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.
D . Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus.References:
1: Hardware Asset Management
2: Asset Lifecycle Automation Flows
3: Create a Bulk Stock Order
4: Swap a Hardware Asset
: Retire a Hardware Asset
Which of these automatic restocking actions are available in baseline? (Choose two.)
Which plugins for asset management functionality are inactive by default? (Choose three.)
Hardware asset management, Procurement, and Cost management are the plugins which are not active by default in base Servicenow System
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
To perform hardware model normalization, you need to use the Hardware Model Normalization Content Service, which is a data service that provides standardized information about hardware models from various manufacturers. You can access this service from the Hardware Model Normalization module under Asset Management. To set the normalized display name for a hardware model, you need to use the following three fields from the hardware model record:
Name: This is the name of the hardware model as it appears in the model catalog or the CMDB. For example, ''iPhone 12 Pro''.
Manufacturer: This is the name of the manufacturer of the hardware model. For example, ''Apple''.
Model number: This is the unique identifier of the hardware model assigned by the manufacturer. For example, ''A2341''.
The normalized display name is a combination of these three fields, separated by commas. For example, ''iPhone 12 Pro, Apple, A2341''. The normalized display name helps you to easily identify and compare hardware models across different sources and platforms.References:Hardware Model Normalization,Demo - HAM Professional - Hardware Model Normalization,Work with hardware normalization,Hardware Asset Management - ServiceNow
What is the preferred method of parsing in the Transform/Compose step of an event rule?
Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is theflow12.
A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.
A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.
A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.
A flow can be activated or deactivated, versioned, and published to make it available for use12.
A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12.References:
Flow Designer
Service Catalog Request Fulfillment
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
Tiffany Clark
24 hours agoStephanie Thompson
17 days agoMark Ramirez
12 days agoSandra Torres
14 days agoKimberly Miller
16 days agoBarbara Brown
21 hours agoTamie
1 month agoJohna
1 month agoCarli
2 months agoLeah
2 months agoValentin
2 months agoGilberto
2 months agoVerlene
3 months agoWilliam
3 months agoBecky
3 months agoDorothy
3 months agoLuisa
4 months agoTawny
4 months agoKatlyn
4 months agoPamella
4 months agoBok
5 months agoTawna
5 months agoAlfreda
5 months agoLakeesha
5 months agoTequila
6 months agoMalcom
6 months agoElvis
6 months agoLorean
6 months agoAnissa
7 months agoKayleigh
7 months agoJohna
7 months agoBrittni
7 months agoGlenna
8 months agoKanisha
8 months agoRonald
8 months agoSheldon
8 months agoChantay
8 months agoSolange
8 months agoCary
10 months agoAdelina
10 months agoFernanda
11 months agoTesha
11 months agoKenneth
12 months agoNobuko
1 year agoAdelina
1 year agoMoon
1 year agoKarima
1 year agoMarvel
1 year agoChandra
1 year agoRolande
1 year agoLynelle
1 year agoTrinidad
1 year agoLou
1 year agoFrank
1 year agoHelaine
1 year agoCecil
1 year agoSage
1 year agoWilburn
1 year agoMeghann
1 year agoMattie
1 year agoDyan
1 year agoAlfreda
1 year agoVernell
1 year agoHoney
2 years agoStacey
2 years agoCharlene
2 years agoJestine
2 years agoTamekia
2 years agoAvery
2 years agoJoni
2 years agoBarney
2 years agoLenna
2 years agoAhmed
2 years agoPeggie
2 years agoDante
2 years agoMarica
2 years agoKizzy
2 years agoDona
2 years agoWinfred
2 years agoFallon
2 years agoPansy
2 years agoAnisha
2 years agoCorinne
2 years agoAndra
2 years agoEllsworth
2 years ago