Name: ServiceNow CIS-CSM Exam
Brand: Pass4Success
SKU: CIS-CSM
Price: 69.00 USD
Availability: InStock
Rating: 4.9 (175 reviews)

Glenn

22 days ago

Passed my CSM cert today. Pass4Success, your prep materials were worth every penny.

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Lashon

2 months ago

Nailed the ServiceNow CSM exam. Pass4Success, you're the real MVP!

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Elza

3 months ago

Thanks Pass4Success! Your materials helped me pass the CSM exam in record time.

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Alesia

3 months ago

I passed the ServiceNow CSM exam, and the Pass4Success practice questions were a great help. There was a tricky question on Knowledge Management, asking how to configure knowledge article templates for different departments. I wasn't completely confident, but I managed to pass.

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Josefa

4 months ago

ServiceNow CSM certified! Pass4Success, your questions were right on target.

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Helaine

4 months ago

Thrilled to have passed the ServiceNow CSM exam! The practice questions from Pass4Success were invaluable. One question that caught me off guard was about configuring the CSM System Setup, specifically how to set up case management for different customer segments. I wasn't entirely sure, but I passed.

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Sunny

5 months ago

Tough exam, but Pass4Success practice tests made all the difference. Passed with flying colors!

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Merri

5 months ago

I successfully passed the ServiceNow CSM exam, and Pass4Success practice questions played a big role. There was a question on Customer Service Management Integration, asking how to integrate CSM with an external CRM system. I had to think hard about the integration points, but I managed to pass.

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Carlota

5 months ago

Excited to announce that I passed the ServiceNow CSM exam! Pass4Success practice questions were very helpful. One question that puzzled me was about Engagement Methodology and Project Planning, asking how to create a project plan for a CSM implementation. I wasn't sure about all the steps, but I still passed.

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Audrie

6 months ago

CSM cert achieved! Pass4Success made exam prep quick and painless.

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Gianna

6 months ago

I passed the ServiceNow CSM exam, thanks to the practice questions from Pass4Success. There was a question on setting up Communities and Performance Analytics, specifically about configuring dashboards to display community engagement metrics. I found it quite challenging but managed to pass.

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Nan

6 months ago

Happy to share that I passed the ServiceNow CSM exam! The practice questions from Pass4Success were a lifesaver. One challenging question was about creating a Service Catalog item that triggers a workflow for customer requests. I wasn't completely confident in my answer, but it worked out in the end.

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Shawn

7 months ago

Aced the ServiceNow Certified Implementation Specialist exam. Pass4Success materials were a lifesaver!

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Lai

7 months ago

CSM certification achieved! Pass4Success was a great resource. Key topic: Mobile Experience. Be prepared for questions on configuring the CSM mobile app. Study mobile-specific features and offline capabilities.

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Tambra

7 months ago

Just cleared the ServiceNow CSM exam, and Pass4Success was a great resource. There was a tricky question on Knowledge Management that asked how to set up knowledge blocks for different user groups. I had to think hard about the correct permissions and configurations, but I got through it.

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Arthur

7 months ago

Aced the CSM exam! Thanks to Pass4Success for the excellent prep. Focus on Upgrade Considerations. Expect questions on CSM-specific upgrade best practices. Understand feature parity and migration strategies between versions.

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Suzi

7 months ago

I recently passed the ServiceNow Certified Implementation Specialist - Customer Service Management exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about configuring the CSM Portal. It asked how to customize the portal's homepage to display specific knowledge articles based on user roles. I wasn't entirely sure of the steps, but I managed to pass the exam.

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William

8 months ago

Just passed the ServiceNow CSM exam! Thanks Pass4Success for the spot-on practice questions.

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Herminia

8 months ago

Passing the ServiceNow Certified Implementation Specialist - Customer Service Management exam was a great achievement for me, and I couldn't have done it without the help of Pass4Success practice questions. The exam covered topics like Team Responsibilities and Project Phases. One question that I found challenging was related to defining team roles and responsibilities for a customer service management project. I had to consider the different phases of the project and how team members' responsibilities may evolve over time. Despite my initial uncertainty, I was able to reason through the question and pass the exam successfully.

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Cherelle

9 months ago

My exam experience for the ServiceNow Certified Implementation Specialist - Customer Service Management exam was successful, thanks to Pass4Success practice questions. The exam included topics like Communities and Performance Analytics. One question that I remember was about setting up a community portal for customers to interact with each other and share knowledge. I had some doubts about the best practices for monitoring community engagement and measuring performance analytics, but I managed to answer the question correctly and pass the exam.

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Paris

9 months ago

Passed the ServiceNow CSM exam today! Be ready for questions on reporting and dashboards - know how to create and interpret them. Major Incident Management was another key area. Study the differences from regular incidents. Grateful to Pass4Success for providing relevant practice questions that made all the difference in my quick preparation!

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Wynell

9 months ago

ServiceNow CSM cert achieved! Watch out for questions on Knowledge Management - creating and managing articles is important. Customer Service Portal configuration came up a lot. Definitely review catalog items and record producers. Pass4Success practice exams were a lifesaver for last-minute prep!

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Donte

10 months ago

Just passed the ServiceNow CSM exam! Be ready for scenario-based questions on configuring Service Catalogs. Understanding how to set up and customize catalog items is crucial. Thanks to Pass4Success for their spot-on practice questions that helped me prepare quickly!

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Krissy

10 months ago

I recently passed the ServiceNow Certified Implementation Specialist - Customer Service Management exam with the help of Pass4Success practice questions. The exam covered topics like Migration of Historical Case Records and Working with Clients. One question that stood out to me was related to the process of migrating historical case records from a legacy system to ServiceNow. I was unsure of the best approach to ensure data integrity during the migration, but I was able to make an educated guess and still pass the exam.

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Sueann

10 months ago

Just passed the ServiceNow CSM exam! Key topic: Incident Management. Expect questions on SLAs and prioritization. Study the incident lifecycle and automation. Case Management is crucial too - focus on case types and workflows. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!

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ServiceNow CIS-CSM Exam Questions

Free ServiceNow CIS-CSM Exam Actual Questions

Note: Premium Questions for CIS-CSM were last updated On Apr. 22, 2025 (see below)