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ServiceNow CAD Exam Questions
- Topic 1: Designing and Creating an Application: This section of the exam measures the skills of Application Developers in determining whether an application is suitable for the ServiceNow platform. It covers designing and implementing data models, creating modules, and using application scope to ensure proper isolation and functionality of application artifacts.
- Topic 2: Application User Interface: This section evaluates the expertise of UI Designers in creating, designing, and customizing forms for applications. It includes adding or removing fields from forms and tables, writing and debugging client-side and server-side scripts, and using Record Producers as user interfaces for applications.
- Topic 3: Security and Restricting Access: This domain tests the knowledge of Security Administrators in restricting access to applications and modules. It focuses on creating, testing, and debugging Access Controls manually or automatically, scripting security with GlideSystem methods, and using application scope to protect application artifacts.
- Topic 4: Application Automation: This section measures the skills of Workflow Developers in automating applications using tools like Workflow and Flow Designer. It also covers creating application properties, events, scheduled script executions, and script includes, as well as sending emails and designing homepages and reports.
- Topic 5: Working with External Data: This part assesses the abilities of Integration Specialists in importing data from external sources such as CSV or Excel files. It also includes integrating external data sources using REST APIs while testing and debugging these integrations to ensure seamless data exchange.
- Topic 6: Managing Applications: This domain evaluates the expertise of Release Managers in downloading, installing, and managing applications. It includes using Delegated Development for source code management and reviews, as well as leveraging ServiceNow Git integration to handle source code effectively.
Free ServiceNow CAD Exam Actual Questions
Note: Premium Questions for CAD were last updated On Apr. 10, 2025 (see below)
Which options are strategies for debugging client-side scripts?
Choose 2 answers
Comprehensive and Detailed In-Depth
Debugging client-side scripts in ServiceNow involves utilizing tools and methods that operate within the user's browser environment, as client-side scripts execute there.
A . gs.addErrorMessage(): This function is used in server-side scripts to add error messages to the session and is not applicable for client-side debugging.
B . g_form.addInfoMessage(): This client-side function displays informational messages to the user on the form. While primarily used for user communication, it can aid in debugging by confirming the execution of certain script sections.
C . jslog(): This function logs messages to the JavaScript log, which can be viewed using browser developer tools. It's a valuable tool for debugging client-side scripts by providing runtime information.
D . gs.log(): This function logs messages on the server side and is not available in client-side scripting.
Additionally, developers can use the debugger; statement within their client-side scripts. When the browser's developer tools are open, encountering this statement will pause script execution, allowing for step-by-step inspection.
What field type would you select if you want to query records from another table on a form?
Comprehensive and Detailed In-Depth
In ServiceNow, to include data from another table within a form, the Reference field type is utilized. A Reference field creates a relationship between the current table and another table by storing a reference to a record in the target table. This allows users to select a record from the referenced table and display related information seamlessly within the form.
A . Use the Date field type: This is incorrect. The Date field type is designed to store date values and does not facilitate referencing records from other tables.
B . Use the Phone Number field type: This is incorrect. The Phone Number field type is intended for storing phone number data and does not support referencing other table records.
C . Use the String field type: This is incorrect. The String field type stores text data and does not inherently provide functionality to reference records from other tables.
D . Use the Reference field type: This is correct. The Reference field type is specifically designed to create a link to a record in another table, enabling the incorporation of related data into the form.
For example, in the Incident table, the 'Caller' field is a reference to the User [sys_user] table, allowing the selection of a user as the caller for the incident. This setup ensures data consistency and leverages existing records without data duplication.
Which items are valid UI Action types in ServiceNow?
Choose 3 answers
In ServiceNow, UI Actions are elements such as buttons, links, and context menu items that allow users to perform actions on records or lists. The three valid UI Action types are:
1. List Banner Button (Option A)
Description: A button that appears in the list view header, allowing users to trigger an action affecting multiple records at once.
Example: A 'Bulk Approve' button that processes selected records.
2. Form Button (Option B)
Description: A button that appears on a form, allowing users to trigger actions related to the current record.
Example: A 'Submit for Approval' button on an incident form.
3. Record Navigation Button (Option D)
Description: A button that helps users navigate between related records.
Example: A 'Go to Parent Record' button that redirects users to a linked record.
Incorrect Options:
Form Choice (Option C):
Not a UI Action type. Choices are typically used in choice fields (dropdowns) rather than UI actions.
List Choice (Option E):
Not a valid UI Action type. Similar to 'Form Choice,' it pertains to field options rather than UI elements.
Workflow Action (Option F):
Workflows are process automation tools, not UI Actions. They are not directly related to buttons or links that users interact with.
For more details, see the official ServiceNow documentation on UI Actions.
What field type would you select if you want to query records from another table on a form?
Comprehensive and Detailed Step-by-Step
Reference Field Type:
The Reference field type is used to create a relationship between two tables. It allows you to select and display records from another table directly on a form.
For example, adding a 'Caller' field to an Incident form enables you to query and select records from the sys_user table.
Why Other Options Are Incorrect:
Option B (Phone Number field type): This is used for storing phone numbers, not for querying records from another table.
Option C (String field type): While this stores plain text, it does not allow querying or establishing relationships with other tables.
Option D (Date field type): This is used for date or time values, not for referencing another table.
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