ServiceNow Exam CSA Topic 5 Question 61 Discussion

Actual exam question for ServiceNow's CSA exam

Question #: 61
Topic #: 5

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

Aservice_desk

Bimpersonator

Cadmin

Dincognito

Show Suggested Answer

Suggested Answer: B

The impersonator role allows a user to switch to another user account and act as that user without logging out and back in1.This can be useful for testing purposes or for providing support to other users2.

Reference: Impersonate a user Roles and permissions

by Rosann at May 18, 2024, 01:55 AM

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