ServiceNow Exam CSA Topic 3 Question 54 Discussion

Actual exam question for ServiceNow's CSA exam

Question #: 54
Topic #: 3

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

Aservice_desk

Bimpersonator

Cadmin

Dincognito

Show Suggested Answer

Suggested Answer: B

The impersonator role allows a user to switch to another user account and act as that user without logging out and back in1.This can be useful for testing purposes or for providing support to other users2.

Reference: Impersonate a user Roles and permissions

by Tawna at Feb 14, 2024, 01:45 AM

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Talia

5 months ago

That's a good point, Sina. But service_desk might be more specific to the Service Desk group.

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Sina

5 months ago

I believe admin could also be a valid option, as they usually have higher privileges.

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Joni

5 months ago

I agree with Talia, service_desk seems like the most appropriate role for this scenario.

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Talia

6 months ago

I think the testing team should have the role of service_desk to switch between user accounts.

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Matthew

6 months ago

I think service_desk is the best option for this specific requirement.

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Ronnie

6 months ago

Admin might be too much access for just switching between user accounts.

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Erasmo

6 months ago

I don't think impersonator is the right choice, it's more about mimicking user actions.

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Pamella

6 months ago

But wouldn't impersonator also work for this scenario?

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Ben

7 months ago

I agree, service_desk would allow them to switch between user accounts.

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Laurel

7 months ago

I think the role needed is service_desk.

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