ServiceNow Exam CSA Topic 2 Question 76 Discussion

Actual exam question for ServiceNow's CSA exam

Question #: 76
Topic #: 2

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)

ASelect the record using the check box, then select the Person icon

BSelect the Task number, and select the Assign to me UI action on the form

CRight-click on the Task number and select the Assign to me option in the menu

DDouble-click on the Assigned to value, type the name of the user, and select the green check

ESelect the record using the check box, then select the Assign To Me UI action on the List Header

Show Suggested Answer

Suggested Answer: A, B

Detailed Explanation:

To assign a task to themselves, users in ServiceNow can:

Option A: Use the check box to select the record, then click the Person icon to assign it.

Option B: Select the Task number and use the Assign to me UI action available on the form. These methods provide quick ways for users to take ownership of tasks directly from the list view. (Reference: ServiceNow Documentation - Task Assignment and List Actions)

by Theresia at Nov 17, 2024, 11:04 AM

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Cheryl

20 days ago

This question is a piece of cake! I bet the developer who wrote it has never actually used the platform before.

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Kayleigh

22 days ago

C is just asking for trouble. Right-clicking? Really? This is the 21st century, not the 90s.

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Jaclyn

4 days ago

B: E) Select the record using the check box, then select the Assign To Me UI action on the List Header

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Cory

9 days ago

A: A) Select the record using the check box, then select the Person icon

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Raylene

29 days ago

D is just ridiculous. Who would want to manually type the user's name? That's way too much effort.

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Annice

4 days ago

C) Right-click on the Task number and select the Assign to me option in the menu

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Earnestine

8 days ago

B) Select the Task number, and select the Assign to me UI action on the form

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Tamie

20 days ago

A) Select the record using the check box, then select the Person icon

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Luisa

1 months ago

I'm not sure, but I think option C could also work. Right-clicking on the Task number and selecting Assign to me might be another way to assign a task.

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