ServiceNow Exam CSA Topic 2 Question 44 Discussion

Actual exam question for ServiceNow's CSA exam

Question #: 44
Topic #: 2

[All CSA Questions]

Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?

AUser Policy

BUI policy

CPredictive Intelligence

DAssignment Rule

Show Suggested Answer

Suggested Answer: B

by Sue at Jul 08, 2023, 01:26 PM

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4 days ago

I'm not sure, but C) Predictive Intelligence could also be a possibility for automatically assigning service requests based on data analysis.

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5 days ago

I agree with Phyliss, Assignment Rule makes sense for automatically allocating critical service requests.

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7 days ago

I think the answer is D) Assignment Rule.

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10 days ago

I'm not sure, but C) Predictive Intelligence could also be a possibility for automatically assigning service requests based on data analysis.

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11 days ago

I agree with Britt, Assignment Rule makes sense for automatically allocating critical service requests.

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13 days ago

I think the answer is D) Assignment Rule.

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