ServiceNow Exam CSA Topic 1 Question 83 Discussion

In ServiceNow, the Activity Stream section on a task record displays the most recent updates made to that record. It logs changes in fields, comments, work notes, and system updates in real time.

Why is 'Activity Stream' the Correct Answer?

Displays a chronological history of changes

Shows who made the update, when it was made, and what changed.

Includes comments, work notes, system-generated updates, and field value changes.

Real-time updates for collaboration

If multiple users are working on the same record, they can see updates in real-time.

Useful for ITSM workflows (Incidents, Change Requests, Tasks).

Integrated with Comments and Work Notes

Users can add comments (visible to users) or work notes (internal notes) directly in the Activity Stream.

Example View of Activity Stream in a Task Record:

Timestamp

User

Action

10:15 AM

John Doe

Updated Priority from 'Low' to 'High'

10:20 AM

Jane Smith

Added a work note: 'Waiting for user confirmation'

10:30 AM

System

State changed from 'New' to 'In Progress'

Incorrect Answer Choices Analysis:

A . Related List Incorrect -- Related Lists show linked records (e.g., affected CIs, approvals, attachments) but not recent updates.

C . Audit Log Incorrect -- The Audit Log (sys_history_line table) tracks database-level changes but is not displayed as an Activity Stream on a task record.

D . Timeline Incorrect -- No standard 'Timeline' section exists in ServiceNow task records.

Official ServiceNow Documentation Reference:

ServiceNow Docs -- Activity Streams Understanding Activity Streams

ServiceNow Docs -- Viewing Record History in Activity Stream Using Activity Streams in Task Records