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ServiceNow Exam CIS-SP Topic 2 Question 21 Discussion

Actual exam question for ServiceNow's CIS-SP exam
Question #: 21
Topic #: 2
[All CIS-SP Questions]

What is the best practice regarding User Criteria and Shared Knowledge Bases?

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Suggested Answer: C

In ServiceNow, the best practice for setting up User Criteria and Shared Knowledge Bases is to define them in the parent domain. This approach ensures that the knowledge bases are accessible to all relevant child domains, promoting efficient information sharing and management. When knowledge bases and user criteria are defined at the parent domain level, they inherit down to the child domains, allowing for centralized control while still supporting visibility across the domain hierarchy.

This practice aligns with the principles of domain separation, which is a key feature in ServiceNow for managing data and user access in a multi-tenant environment. By defining these elements in the parent domain, organizations can maintain a clear and organized structure that supports both separation and sharing of knowledge as needed.

For more detailed guidance on this topic, ServiceNow's official documentation provides insights on designing user criteria for knowledge bases, which can be found in their support portal. It is recommended to review these resources for a comprehensive understanding of the best practices in configuring user criteria and knowledge bases within ServiceNow.


Contribute your Thoughts:

Melvin
1 days ago
I believe they should be defined in the parent domain so they can be visible in a child domain.
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Anna
6 days ago
I agree with Jutta, it makes sense to have them defined in the company domain for easy access.
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Jutta
12 days ago
I think the best practice is to define them in the company domain.
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Rosann
14 days ago
I'm going with option A. Global knowledge bases and user criteria just seems like the most scalable and comprehensive solution.
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Thad
15 days ago
Option C looks good to me. Defining them in the parent domain makes sense so they can be visible across all child domains.
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Ruby
2 days ago
Option C looks good to me. Defining them in the parent domain makes sense so they can be visible across all child domains.
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Trina
17 days ago
I think the best practice is to define the knowledge bases and user criteria in the company domain. That seems like the most logical and centralized approach.
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Annelle
11 days ago
I agree, defining them in the company domain makes the most sense.
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