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ServiceNow Exam CIS-SP Topic 2 Question 17 Discussion

Actual exam question for ServiceNow's CIS-SP exam
Question #: 17
Topic #: 2
[All CIS-SP Questions]

What is the best practice regarding User Criteria and Shared Knowledge Bases?

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Suggested Answer: C

In ServiceNow, the best practice for setting up User Criteria and Shared Knowledge Bases is to define them in the parent domain. This approach ensures that the knowledge bases are accessible to all relevant child domains, promoting efficient information sharing and management. When knowledge bases and user criteria are defined at the parent domain level, they inherit down to the child domains, allowing for centralized control while still supporting visibility across the domain hierarchy.

This practice aligns with the principles of domain separation, which is a key feature in ServiceNow for managing data and user access in a multi-tenant environment. By defining these elements in the parent domain, organizations can maintain a clear and organized structure that supports both separation and sharing of knowledge as needed.

For more detailed guidance on this topic, ServiceNow's official documentation provides insights on designing user criteria for knowledge bases, which can be found in their support portal. It is recommended to review these resources for a comprehensive understanding of the best practices in configuring user criteria and knowledge bases within ServiceNow.


Contribute your Thoughts:

Justine
2 months ago
I think it depends on the specific situation, but having them in the parent domain does seem practical.
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Eleni
2 months ago
Option C is the way to go. It's like sharing is caring, but for knowledge bases. The more visibility, the better!
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Jamal
1 months ago
C) Knowledge bases and User criteria should be defined in the parent domain so that they can be visible in a child domain
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Rashad
1 months ago
B) Knowledge bases and User criteria should be defined in the company domain
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Diane
2 months ago
A) Knowledge bases and User criteria should be defined in Global
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Gregoria
2 months ago
D is the way to go! Let the service provider handle the knowledge bases - they're the experts, after all. We just need to consume the information.
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Loreta
2 months ago
I'm going with option B. Keeping it in the company domain makes sense to me, as that's where the expertise and requirements are centered.
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Rosalia
27 days ago
I see your point, but having it in the service provider domain could also be beneficial for outsourcing purposes.
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Deja
1 months ago
Option A seems too broad, it might not be as focused as keeping it in the company domain.
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Elke
1 months ago
I think option C could also work well, especially for visibility in different domains.
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Leslie
2 months ago
I agree, having it in the company domain ensures alignment with company goals and standards.
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Alyce
2 months ago
I believe they should be defined in the parent domain so they can be visible in a child domain.
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Blossom
2 months ago
I agree with Patti, it makes sense to have them in the company domain for easy access.
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Irene
2 months ago
Option A seems like the logical choice to me. Global definitions ensure consistency and easy access across the organization.
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Dawne
2 months ago
Yes, it definitely helps with consistency and accessibility for everyone in the organization.
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Marquetta
2 months ago
I agree, having global definitions for knowledge bases and user criteria makes everything more streamlined.
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Patti
2 months ago
I think the best practice is to define them in the company domain.
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Domonique
2 months ago
I think option C is the best choice. Defining the knowledge bases and user criteria in the parent domain ensures visibility across child domains.
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Hermila
1 months ago
I think option B makes more sense, keeping everything within the company domain maintains control and security.
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Sue
1 months ago
I see your point, but I still believe option C is the most practical choice for shared knowledge bases and user criteria.
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Jame
2 months ago
I think option A is better, defining in the global domain provides consistency and easy access.
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Benedict
2 months ago
I agree, option C is the most efficient way to ensure visibility across child domains.
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