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ServiceNow Exam CIS-SP Topic 1 Question 19 Discussion

Actual exam question for ServiceNow's CIS-SP exam
Question #: 19
Topic #: 1
[All CIS-SP Questions]

What is the best practice regarding User Criteria and Shared Knowledge Bases?

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Suggested Answer: C

In ServiceNow, the best practice for setting up User Criteria and Shared Knowledge Bases is to define them in the parent domain. This approach ensures that the knowledge bases are accessible to all relevant child domains, promoting efficient information sharing and management. When knowledge bases and user criteria are defined at the parent domain level, they inherit down to the child domains, allowing for centralized control while still supporting visibility across the domain hierarchy.

This practice aligns with the principles of domain separation, which is a key feature in ServiceNow for managing data and user access in a multi-tenant environment. By defining these elements in the parent domain, organizations can maintain a clear and organized structure that supports both separation and sharing of knowledge as needed.

For more detailed guidance on this topic, ServiceNow's official documentation provides insights on designing user criteria for knowledge bases, which can be found in their support portal. It is recommended to review these resources for a comprehensive understanding of the best practices in configuring user criteria and knowledge bases within ServiceNow.


Contribute your Thoughts:

Lisbeth
1 months ago
I see the point, but I still think it's best to define them in the service provider domain.
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Rosina
1 months ago
I believe they should be defined in the parent domain so they can be visible in a child domain.
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Renea
1 months ago
I agree with Emogene, it makes sense to keep everything within the company domain.
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Matthew
1 months ago
I bet the person who wrote this question was having a bad day. 'User Criteria and Shared Knowledge Bases' - sounds like a recipe for a migraine!
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Jospeh
1 months ago
Option D? Really? Who in their right mind would put this in the service provider domain? That's just asking for trouble!
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Marisha
6 days ago
B) Knowledge bases and User criteria should be defined in the company domain
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Ceola
22 days ago
A) Knowledge bases and User criteria should be defined in Global
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Emogene
1 months ago
I think the best practice is to define them in the company domain.
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Jonelle
2 months ago
Hmm, I was leaning towards Option B, but now I'm not so sure. This is a tricky one, but I think Kiley makes a good point.
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Krissy
2 months ago
I agree, Option C is the best practice. Defining these in the parent domain ensures consistency across the organization.
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Kiley
2 months ago
Option C seems the most logical choice here. Shared knowledge bases and user criteria should be defined in the parent domain so they can be inherited by child domains.
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Yuette
1 months ago
C) Knowledge bases and User criteria should be defined in the parent domain so that they can be visible in a child domain
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Rasheeda
1 months ago
A) Knowledge bases and User criteria should be defined in Global
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Julieta
2 months ago
Definitely, having shared knowledge bases and user criteria in the parent domain simplifies management and ensures uniformity.
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Krissy
2 months ago
I agree, option C makes the most sense. It ensures consistency across all domains.
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