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ServiceNow Exam CIS-SM Topic 9 Question 86 Discussion

Actual exam question for ServiceNow's CIS-SM exam
Question #: 86
Topic #: 9
[All CIS-SM Questions]

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

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Suggested Answer: C, D, E

by Reita at Mar 09, 2025, 03:07 PM

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Sherrell
5 days ago
Option D about pinpointing code errors? Nah, that's like trying to find a needle in a haystack. Give me a service map any day to get the job done right!
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Kasandra
9 days ago
I'm just glad the service map doesn't have any potholes or traffic jams. That would really throw a wrench in the whole incident resolution process!
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Sommer
9 days ago
I agree with Renea. A service map can help identify recent incidents and changes on impacted components.
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Desire
13 days ago
The service map also helps identify recent incidents and changes, which is key to understanding the context and potential triggers. It's like having a crystal ball for your IT ops team!
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Renea
14 days ago
I think A, B, and E are the benefits of a service map during Incident resolution.
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Daisy
14 days ago
I agree, option B is a clear winner here. It's all about efficiency, and a service map gives you that crucial insight to get to the root of the problem faster.
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Annett
18 days ago
A service map definitely helps narrow down the affected components when a service is impacted. It's like having a roadmap of your IT infrastructure - super useful during incident resolution!
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