A service map sounds like a superhero's utility belt - it's got so many cool features! I'm voting for B, E, and maybe even C to reduce those pesky unplanned changes.
I'm all for a service map that can narrow down the affected components and identify recent changes. That's like having a GPS for your IT infrastructure.
A service map is like a treasure map for IT folks - it helps you quickly find the buried treasure (the culprit) when something goes wrong. Definitely options B and E are spot on.
Denny
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