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ServiceNow Exam CIS-SAM Topic 5 Question 85 Discussion

Actual exam question for ServiceNow's CIS-SAM exam
Question #: 85
Topic #: 5
[All CIS-SAM Questions]

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

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Suggested Answer: C

by Maddie at Jan 09, 2025, 01:51 AM

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Irma
4 days ago
B. Manager's approval, the universal panacea for all IT issues. Except, you know, the actual problem.
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Matthew
6 days ago
E. Ah, the sweet smell of paperwork. Change Management must have their say!
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Kristofer
7 days ago
B. The manager's approval is crucial. Can't have users just declining reclamation willy-nilly!
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Janella
8 days ago
D. The software is reclaimed since it was not in use. Easy peasy, no need to bother the manager.
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Reita
10 days ago
E. A justification is requested and submitted to Change Management for approval. Gotta love those bureaucratic processes, amirite?
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Sharmaine
11 days ago
I think the correct answer is B. The user's manager must approve or decline the reclamation. That's the logical next step in the workflow.
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Margret
23 days ago
But what if the software was not in use? Shouldn't it just be reclaimed?
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Maurine
1 months ago
I agree with Chu. It makes sense for the manager to be involved in the decision.
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Chu
1 months ago
I think the next step is for the user's manager to approve or decline the reclamation.
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