This is a tricky one, but I'd have to say E. Gotta go through the proper channels and get that justification approved by Change Management. Skipping steps is never a good idea.
D is the way to go. The software is reclaimed since it wasn't in use anyway, and the notification was just informational. No need to make a big deal out of it.
Option E makes the most sense to me. A justification should be requested and submitted to Change Management for approval. That's the proper protocol for handling a declined reclamation.
I think the correct answer is B. The user's manager must approve or decline the reclamation. It seems like a logical next step to involve the manager in the decision-making process.
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