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ServiceNow Exam CIS-SAM Topic 4 Question 76 Discussion

Actual exam question for ServiceNow's CIS-SAM exam
Question #: 76
Topic #: 4
[All CIS-SAM Questions]

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

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Suggested Answer: C

by Josephine at Sep 10, 2024, 11:10 PM

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Leonie
3 months ago
Haha, option D is like saying, 'Oh, you declined? Welp, guess we're taking it anyway!' That's just asking for trouble. I'm sticking with B or E.
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Izetta
3 months ago
Option B all the way! Gotta get the boss involved, otherwise it's just going to be a mess. Can't have users running the show on this kind of thing.
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Blythe
3 months ago
This is a tricky one, but I'd have to say E. Gotta go through the proper channels and get that justification approved by Change Management. Skipping steps is never a good idea.
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Rasheeda
2 months ago
User 3: Let's make sure we submit the justification to Change Management as soon as possible.
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Olive
2 months ago
User 2: Agreed, we need to follow the proper channels for approval.
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Terry
2 months ago
I think we should go with option E and get the justification approved.
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Raylene
3 months ago
I'm going with B. The manager needs to be involved to approve or decline the reclamation. Can't just leave it up to the user to decide, right?
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Emelda
3 months ago
D is the way to go. The software is reclaimed since it wasn't in use anyway, and the notification was just informational. No need to make a big deal out of it.
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Aaron
2 months ago
Let's go ahead and reclaim it then.
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Ty
3 months ago
I agree, no need to make a big deal out of it.
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Jordan
3 months ago
I think we should reclaim the software since it wasn't in use.
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Page
3 months ago
Option E makes the most sense to me. A justification should be requested and submitted to Change Management for approval. That's the proper protocol for handling a declined reclamation.
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Malcolm
2 months ago
Elliott: Sounds good, let's get that process started.
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Elliott
2 months ago
User 3: Let's make sure to submit the justification to Change Management for approval.
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Bok
2 months ago
User 2: Agreed, that's the proper protocol to follow in this situation.
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Charlene
2 months ago
User: Definitely, getting approval from Change Management is crucial in this situation.
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Skye
3 months ago
I think so too. It's important to follow the proper protocol.
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Brittni
3 months ago
User: I think we should go with option E and request a justification for the declined reclamation.
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Harrison
3 months ago
User: I agree, option E is the best way to handle a declined reclamation.
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Jettie
4 months ago
That's a good point, but I think E) A justification is requested and submitted to Change Management for approval makes sense to ensure proper process.
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Cheryl
4 months ago
I agree with Jettie, the manager's approval is necessary in this case.
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Rosio
4 months ago
But what if the software was not in use? Shouldn't it be reclaimed automatically?
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Jettie
4 months ago
I think the next step is B) The user's manager must approve or decline the reclamation.
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Twila
4 months ago
I think the correct answer is B. The user's manager must approve or decline the reclamation. It seems like a logical next step to involve the manager in the decision-making process.
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Maurine
3 months ago
System: The user's manager must approve or decline the reclamation.
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Raina
4 months ago
User: I decline the approval for the software reclamation.
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