ServiceNow Exam CIS-SAM Topic 2 Question 69 Discussion

Actual exam question for ServiceNow's CIS-SAM exam

Question #: 69
Topic #: 2

[All CIS-SAM Questions]

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

ANothing; the workflow stops.

BThe user's manager must approve or decline the reclamation.

CThe reclamation candidate is removed from the candidate list.

DThe software is reclaimed since it was not in use the notification was only informational.

EA justification is requested and submitted to Change Management for approval.

Show Suggested Answer

Suggested Answer: C

by Marylou at May 30, 2024, 05:28 AM

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Annice

6 months ago

C is the funniest answer here. 'The reclamation candidate is removed from the candidate list.' So they just disappear, like a software witness protection program? Classic!

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Kris

5 months ago

I agree, that seems like the appropriate next step in the workflow.

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Jolanda

6 months ago

I choose option B. The user's manager must approve or decline the reclamation.

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Tonette

7 months ago

A? Really? The workflow just stops if the user declines? That's like a software version of the 'I don't want to go to work today' excuse. Not a chance.

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Maryann

7 months ago

E is the way to go. A justification should always be submitted for any software reclamation, even if the user declines. Gotta cover those bureaucratic bases, you know?

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Kassandra

6 months ago

Agreed, it's important to cover all bases with Change Management.

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Coral

6 months ago

I think we should submit a justification for the software reclamation.

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Franklyn

7 months ago

D sounds like the right answer to me. If the software wasn't in use, why bother with all the extra approval steps? Just reclaim it and move on.

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Kathryn

6 months ago

Sherman: That's a good point. Maybe option E is necessary in some cases.

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Sherman

6 months ago

But what if there was a valid reason for not using the software? Shouldn't a justification be requested?

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Germaine

7 months ago

I agree, option D seems like the most efficient choice.

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Felicia

7 months ago

Hmm, I think the answer is B. The user's manager should be the one to approve or decline the reclamation. That seems like the most logical step in the workflow.

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