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Exam CIS-ITSM Topic 7 Question 88 Discussion
ServiceNow Exam CIS-ITSM Topic 7 Question 88 Discussion
Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 88
Topic #: 7
[All CIS-ITSM Questions]
What is KCS (Knowledge Centered Services)?
A
A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
B
A documented methodology to provide a set of best practices for creating and maintaining knowledge
C
A dashboard with specific visualization of the different knowledge bases and categories
D
An application that helps agents and managers to create cases from Knowledge articles
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Suggested Answer:
B
by
Elmer
at
May 18, 2024, 06:47 PM
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Leoma
6 months ago
Haha, I bet the developers who made that dashboard wish it was the answer! But B is clearly the way to go here.
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Harrison
4 months ago
Yeah, KCS is all about best practices for knowledge creation and maintenance.
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Una
5 months ago
I agree, B is definitely the best option.
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Tayna
5 months ago
Yeah, it's all about having a documented methodology for knowledge management.
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Geraldo
5 months ago
I agree, B is definitely the best option for KCS.
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Maddie
5 months ago
It's important to have best practices in place for creating and maintaining knowledge.
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Gaston
5 months ago
Yeah, having a documented methodology for knowledge is crucial.
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Henriette
5 months ago
I agree, B is definitely the best option for KCS.
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Cassie
6 months ago
Option B sounds right to me. KCS is all about best practices for knowledge management, not just a specific tool or interface.
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Charlesetta
5 months ago
Yes, KCS is all about creating and maintaining knowledge efficiently.
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Caren
6 months ago
I agree, KCS is definitely more about the methodology and best practices.
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Wenona
6 months ago
I think the correct answer is B. KCS seems to be a documented methodology for creating and maintaining knowledge, not just a bunch of tables or dashboards.
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Fernanda
6 months ago
You're correct! KCS is indeed a documented methodology for knowledge management.
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Mendy
6 months ago
B) A documented methodology to provide a set of best practices for creating and maintaining knowledge
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Leoma
6 months agoHarrison
4 months agoUna
5 months agoTayna
5 months agoGeraldo
5 months agoMaddie
5 months agoGaston
5 months agoHenriette
5 months agoCassie
6 months agoCharlesetta
5 months agoCaren
6 months agoWenona
6 months agoFernanda
6 months agoMendy
6 months ago