ServiceNow Exam CIS-ITSM Topic 7 Question 74 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 74
Topic #: 7

Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.

How do you explain this?

AThe technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers

BThe problem coordinator is responsible for approving or rejecting the proposed message

CThe message will be automatically displayed on the Portal

DThe problem coordinator is the only role with the ability to recall a message

Show Suggested Answer

Suggested Answer: A

Knowledge [kb_knowledge] is a base table; it does not extend another table

by Caprice at Aug 28, 2023, 09:18 PM

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Bok

5 days ago

Maybe users with the problem_task_analyst role have limited access to certain features for security reasons.

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Emile

6 days ago

I agree with Claribel. The problem coordinator role probably has more control over the communication process.

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Claribel

13 days ago

I think the problem coordinator role has more authority in approving messages.

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