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ServiceNow Exam CIS-ITSM Topic 6 Question 83 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 83
Topic #: 6
[All CIS-ITSM Questions]

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.

What feature would you use to meet this requirement?

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Suggested Answer: E

by Cordelia at Mar 21, 2024, 11:56 AM

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Natalie
10 months ago
I think State Model would be the best option here, as it can track the status of the problem resolution process.
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Lauran
10 months ago
I agree with Action Modeler can help automate the creation of the Post Fix Review task.
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Tonette
10 months ago
I disagree, I believe Action Modeler would be more suitable for this task.
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Elly
10 months ago
I think we should use Task Creator for this requirement.
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Shakira
10 months ago
I agree with Martina, Task Creator seems like the best option here for automating the Post Fix Review task.
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Martina
10 months ago
Action Modeler is more for defining actions to be taken, not for creating tasks automatically.
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Marci
11 months ago
I'm not sure, but maybe Action Modeler could also work for this requirement.
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Oliva
11 months ago
Yeah, Task Creator sounds like the right choice. It allows for automatic creation and assignment of tasks.
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Martina
12 months ago
I think I would use the Task Creator feature for this requirement.
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