ServiceNow Exam CIS-ITSM Topic 6 Question 4 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 4
Topic #: 6

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.

Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

AMerge the duplicate contacts and then merge the duplicate accounts.

BMerge the duplicate accounts and the duplicate contacts will be merged automatically.

CMerge the duplicate accounts and check the box that optionally merges the duplicate contacts.

DMerge the duplicate accounts and then merge the duplicate contacts.

Show Suggested Answer

Suggested Answer: D

by Tamar at May 06, 2022, 04:05 AM

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