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ServiceNow Exam CIS-ITSM Topic 5 Question 82 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 82
Topic #: 5
[All CIS-ITSM Questions]

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

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Suggested Answer: B, D

Contribute your Thoughts:

Alisha
1 days ago
B) Problem Manager clicks Re-Analyze on the Problem record - Seems like the obvious next step to me. Gotta get that root cause figured out!
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Trinidad
7 days ago
I believe the Problem Manager should click Re-Analyze on the Problem record to revisit the root cause analysis.
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Arlean
10 days ago
I agree with Julianna, the problem seems to be occurring more frequently now.
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Julianna
10 days ago
I think the next step would be to re-analyze the problem.
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