ServiceNow Exam CIS-ITSM Topic 5 Question 8 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 8
Topic #: 5

What is the purpose of the table "Knowledge Use"? (Choose two.)

AIt tracks how many times a knowledge article was viewed.

BIt tracks how many users marked a knowledge article as helpful.

CIt tracks how many pages have links to a knowledge article.

DIt tracks knowledge articles that have been attached to incidents.

EIt tracks how many questions and answers were submitted to a knowledge article.

Show Suggested Answer

Suggested Answer: A, D

by Alex at May 09, 2022, 11:48 PM

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