ServiceNow Exam CIS-ITSM Topic 5 Question 76 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 76
Topic #: 5

Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.

Which business rule already satisfies this requirement?

APopulate Assignment Group based on CI/SO

BPopulate Assignment Group based on Cl Support Group

CProblem Assignment Group based on CI Support Group

DITSM Best Practice Group Assignment

Show Suggested Answer

Suggested Answer: A

Knowledge [kb_knowledge] is a base table; it does not extend another table

by Cathrine at Oct 17, 2023, 07:10 PM

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15 hours ago

I agree with Rozella, because it makes sense to assign based on CI/SO.

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9 days ago

I think the answer is A) Populate Assignment Group based on CI/SO.

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