ServiceNow Exam CIS-ITSM Topic 5 Question 13 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 13
Topic #: 5

[All CIS-ITSM Questions]

Which of the following users has the permission to close an incident? (Choose two.)

ANone of the listed answers

BItil Admin

CItil User

DIncident Manager

EIncident caller

Show Suggested Answer

Suggested Answer: B, E

Users with itil roles or incident manager don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.

by Lavonda at May 05, 2022, 10:57 PM

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