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ServiceNow Exam CIS-ITSM Topic 4 Question 96 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 96
Topic #: 4
[All CIS-ITSM Questions]

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

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Suggested Answer: A, D

by Mari at Sep 08, 2024, 09:02 AM

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Alfred
3 months ago
That could be a good idea too. It's always good to have multiple options to choose from.
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Hillary
3 months ago
I'm not sure about that. Maybe we should also consider updating the incident_close UI action script.
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Long
3 months ago
I agree with Alfred. That seems like the most logical solution to meet the requirement.
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Merrilee
3 months ago
This is a piece of cake! Just set the auto-closure option and let ServiceNow do the rest. Easy peasy!
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Karl
3 months ago
I remember reading about this in the ServiceNow documentation. C is definitely the way to go!
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Leontine
2 months ago
User 4: That makes sense, it will automatically close incidents after 7 days of resolution.
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Kerry
2 months ago
User 3: I agree, setting Enable auto closure of incidents based on Resolution date to Yes is the right option.
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Lea
2 months ago
User 2: C is definitely the way to go!
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Yesenia
3 months ago
I remember reading about this in the ServiceNow documentation.
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Ling
4 months ago
A and C seem like the way to go. Modifying the flow and setting the properties should do the trick.
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Alfred
4 months ago
I think we should modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date.
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Edda
4 months ago
D might work, but I'm not sure if that would close the incident automatically or just expire it.
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Precious
3 months ago
D might work, but I'm not sure if that would close the incident automatically or just expire it.
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Brittney
3 months ago
C) From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes
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Justine
3 months ago
A) Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
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Farrah
4 months ago
I think C is the best option. It's straightforward and directly addresses the requirement.
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Dominic
3 months ago
C) From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes
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Quentin
4 months ago
A) Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
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