Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

ServiceNow Exam CIS-ITSM Topic 4 Question 96 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 96
Topic #: 4
[All CIS-ITSM Questions]

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: A, D

by Mari at Sep 08, 2024, 09:02 AM

Limited Time Offer

25%

Off

Get Premium CIS-ITSM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Alfred
5 months ago
That could be a good idea too. It's always good to have multiple options to choose from.
upvoted 0 times
...
Hillary
5 months ago
I'm not sure about that. Maybe we should also consider updating the incident_close UI action script.
upvoted 0 times
...
Long
5 months ago
I agree with Alfred. That seems like the most logical solution to meet the requirement.
upvoted 0 times
...
Merrilee
5 months ago
This is a piece of cake! Just set the auto-closure option and let ServiceNow do the rest. Easy peasy!
upvoted 0 times
...
Karl
5 months ago
I remember reading about this in the ServiceNow documentation. C is definitely the way to go!
upvoted 0 times
Leontine
3 months ago
User 4: That makes sense, it will automatically close incidents after 7 days of resolution.
upvoted 0 times
...
Kerry
3 months ago
User 3: I agree, setting Enable auto closure of incidents based on Resolution date to Yes is the right option.
upvoted 0 times
...
Lea
3 months ago
User 2: C is definitely the way to go!
upvoted 0 times
...
Yesenia
4 months ago
I remember reading about this in the ServiceNow documentation.
upvoted 0 times
...
...
Ling
5 months ago
A and C seem like the way to go. Modifying the flow and setting the properties should do the trick.
upvoted 0 times
...
Alfred
5 months ago
I think we should modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date.
upvoted 0 times
...
Edda
5 months ago
D might work, but I'm not sure if that would close the incident automatically or just expire it.
upvoted 0 times
Precious
5 months ago
D might work, but I'm not sure if that would close the incident automatically or just expire it.
upvoted 0 times
...
Brittney
5 months ago
C) From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes
upvoted 0 times
...
Justine
5 months ago
A) Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
upvoted 0 times
...
...
Farrah
6 months ago
I think C is the best option. It's straightforward and directly addresses the requirement.
upvoted 0 times
Dominic
5 months ago
C) From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes
upvoted 0 times
...
Quentin
5 months ago
A) Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
upvoted 0 times
...
...

Save Cancel