ServiceNow Exam CIS-ITSM Topic 4 Question 95 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 95
Topic #: 4

When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

AIf selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field

BIf selected CI has a Support group, write that group to the Assignment group field

CIf selected CI has an Owner group, write that group to the Assignment group field

DIf selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

Show Suggested Answer

Suggested Answer: B, D

by Latia at Aug 23, 2024, 03:46 AM

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Maybelle

3 months ago

I don't know, I'm a little confused about the 'Support group from the Service Offering' thing in A and D. Seems like that might be relevant too, but I guess B and C are the safest bet.

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Rosina

2 months ago

C) If selected CI has an Owner group, write that group to the Assignment group field

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Corrina

2 months ago

I'm not sure about the 'Support group from the Service Offering' either, but B and C seem like the safest options.

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Melissa

2 months ago

B) If selected CI has a Support group, write that group to the Assignment group field

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Vallie

2 months ago

A) If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field

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Nenita

3 months ago

Haha, I bet the person who wrote this question was trying to trip us up with those other options. But I'm with you guys, B and C are the way to go.

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Pearlie

3 months ago

I agree with Veronika. The question is specifically asking about the behavior when using the baseline business rule, Populate Assignment Group based on CI/SO, so B and C make the most sense.

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Margery

2 months ago

Yes, I agree. Those options align with the baseline business rule.

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Ryan

3 months ago

I think B and C are the correct options.

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Gussie

3 months ago

B) If selected CI has a Support group, write that group to the Assignment group field

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Jeannetta

3 months ago

A) If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field

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Page

3 months ago

I think D is also a valid option because it covers the scenario where the selected CI does not have a Support group.

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Titus

3 months ago

I'm not sure, but I think C could also be a possible answer.

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Ellsworth

3 months ago

I agree with Emilio, A and B make sense because it follows the baseline business rule.

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Veronika

4 months ago

I think options B and C are the correct answers. If the selected CI has a Support group or an Owner group, those should be written to the Assignment group field.

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