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Exam CIS-ITSM Topic 4 Question 86 Discussion
ServiceNow Exam CIS-ITSM Topic 4 Question 86 Discussion
Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 86
Topic #: 4
[All CIS-ITSM Questions]
What is KCS (Knowledge Centered Services)?
A
A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
B
A documented methodology to provide a set of best practices for creating and maintaining knowledge
C
A dashboard with specific visualization of the different knowledge bases and categories
D
An application that helps agents and managers to create cases from Knowledge articles
Show Suggested Answer
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Suggested Answer:
B
by
Judy
at
Apr 27, 2024, 09:39 PM
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Justine
10 months ago
I see, documented methodology fits. I agree.
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Sharen
10 months ago
KCS is about best practices for knowledge. Makes sense.
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Jeffrey
10 months ago
Why B though?
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Sharen
10 months ago
Yeah, but I think B is correct.
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Valentin
11 months ago
Feels tricky. Options are kinda close.
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Justine
11 months ago
What do you think about the KCS question?
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Justine
10 months agoSharen
10 months agoJeffrey
10 months agoSharen
10 months agoValentin
11 months agoJustine
11 months ago