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ServiceNow Exam CIS-ITSM Topic 4 Question 86 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 86
Topic #: 4
[All CIS-ITSM Questions]

What tools are available to the assignee to help resolve an incident?

Choose 2 answers

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Suggested Answer: B

by Judy at Apr 27, 2024, 09:39 PM

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Christa
2 days ago
Hmm, I'm not sure about C and D. The CI Class Manager and Enterprise CMDB Dashboard don't seem directly relevant to resolving an incident. I'd go with A and E.
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Rodrigo
3 days ago
I think options A and E are the best choices here. Resolutions from similar incidents and the Incident Overview Dashboard would definitely be useful tools for the assignee.
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Tyisha
5 days ago
I personally prefer using the Incident Overview Dashboard and Enterprise CMDB Dashboard for incident resolution.
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Veronica
7 days ago
I agree with Geoffrey. Those tools can help the assignee quickly resolve the incident.
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Geoffrey
9 days ago
I think the assignee can use Resolutions from similar incidents and Known Errors.
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