ServiceNow Exam CIS-ITSM Topic 3 Question 87 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 87
Topic #: 3

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

AModify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted

BUpdate the incident_close UI action script

CFrom the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted

DModify the Incident Lifecycle flow to expire after 7 days

Show Suggested Answer

Suggested Answer: A, D

by Tiera at May 10, 2024, 03:07 AM

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Rosendo

10 months ago

Yes, setting that property is straightforward.

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Julene

10 months ago

C sounds good too, enabling auto-closure in properties.

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Brynn

10 months ago

A makes sense, modifying the lifecycle flow from Resolved date.

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Peggie

10 months ago

I agree. Options A and C are my picks.

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Tiago A Gobbi

11 months ago

Not agree with auto-close requirement for incidents. This alone does not guarantee that it has been resolved.

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Rosendo

11 months ago

It's tricky. Two approaches seem viable.

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Brynn

11 months ago

That auto-close requirement for incidents, thoughts?

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