A Portfolio Manager is primarily concerned with the performance of what hierarchy?
The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason
of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of
Resolved and will set the Resolution code and Resolution notes.
Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to
update the incidents.
Currently there are no comments in this discussion, be the first to comment!