ServiceNow Exam CIS-ITSM Topic 3 Question 3 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 3
Topic #: 3

Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.

Which combination of automation tools is needed to meet minimally these requirements?

AAssignment rules and approval processes

BAssignment rules, approval processes, and workflow rules

CAssignment rules and workflow rules

DAssignment rules, auto-response rules, and workflow rules

Show Suggested Answer

Suggested Answer: B

by Celeste at May 04, 2022, 10:31 PM

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