Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

ServiceNow Exam CIS-ITSM Topic 2 Question 97 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 97
Topic #: 2
[All CIS-ITSM Questions]

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Laticia at Sep 16, 2024, 05:50 PM

Limited Time Offer

25%

Off

Get Premium CIS-ITSM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Adria
3 months ago
Option A is interesting, but I don't think the SLA clock should be unpaused just because an email with the Incident watermark is received. That doesn't seem quite right.
upvoted 0 times
Dewitt
2 months ago
Sending an auto-reply recommending the sender to use Portal chat could be helpful in certain situations.
upvoted 0 times
...
Casie
2 months ago
I think the Incident record should be updated based on the action's script, that seems more logical.
upvoted 0 times
...
Shenika
2 months ago
I agree, unpausing the SLA clock for an email with an Incident watermark doesn't make sense.
upvoted 0 times
...
...
Jolene
3 months ago
Ha! Option C is a classic. Auto-reply the customer and tell them to use the chat? That's some creative problem-solving right there!
upvoted 0 times
Adrianna
3 months ago
It's a clever way to redirect customers to a more efficient communication channel.
upvoted 0 times
...
Pete
3 months ago
User engagement strategy at its finest! Gotta love the creativity.
upvoted 0 times
...
Aja
3 months ago
Option C is definitely unique! Auto-replying with a chat recommendation.
upvoted 0 times
...
...
Blair
3 months ago
I'm not sure, but I think it might be A) Incident SLA clock is un-paused, as the system may need to reevaluate the incident.
upvoted 0 times
...
Bok
3 months ago
I agree with Vincent, because it makes sense to update the Incident record based on the action taken.
upvoted 0 times
...
Vincent
3 months ago
I think the answer is B) Incident record is updated, per the action's script Most Voted.
upvoted 0 times
...
Erasmo
4 months ago
I'm going with Option D. Resetting the Incident state to 'attention required' makes sense when an email with the Incident watermark is received.
upvoted 0 times
Annabelle
2 months ago
I'm not sure, but it does make sense to reset the Incident state when an email with the Incident watermark is received.
upvoted 0 times
...
Brittni
3 months ago
I agree, resetting the Incident state to 'attention required' seems like the right action.
upvoted 0 times
...
Lashandra
3 months ago
I think Option D is the correct choice.
upvoted 0 times
...
...
Marsha
4 months ago
Option B seems the most logical choice. The Incident record should be updated based on the action's script.
upvoted 0 times
Lashonda
3 months ago
True, updating the Incident record seems like the best course of action.
upvoted 0 times
...
Trinidad
3 months ago
I think that would cause delays in resolving the issue.
upvoted 0 times
...
Trina
3 months ago
But what if the Incident SLA clock is un-paused instead?
upvoted 0 times
...
Alyce
3 months ago
I agree, option B makes the most sense.
upvoted 0 times
...
...

Save Cancel