ServiceNow Exam CIS-ITSM Topic 2 Question 93 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist - IT Service Management exam

Question #: 93
Topic #: 2

[All Certified Implementation Specialist - IT Service Management Questions]

Users with which role can Communicate a workaround or fix? (Choose two.)

Aitil_admin

Bproblem_coordinator

Cproblem_task_analyst

Dproblem_admin

Show Suggested Answer

Suggested Answer: B, D

by Chaya at Jul 13, 2024, 09:46 PM

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Dawne

26 days ago

I'm just glad I don't have to deal with all these ITIL roles. Sounds like a lot of bureaucracy to me. Give me a good old-fashioned 'turn it off and on again' any day!

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Georgene

2 days ago

B) problem_coordinator

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Pilar

6 days ago

A) itil_admin

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Shenika

1 months ago

I'm not sure about problem_task_analyst and problem_admin. They might not have the authority to communicate a workaround.

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Katina

1 months ago

Hmm, I'm not so sure about that. Shouldn't the problem_task_analyst also be able to communicate workarounds? They're the ones working on the problems, after all.

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