ServiceNow CIS-ITSM Exam - Topic 2 Question 93 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 93
Topic #: 2

[All CIS-ITSM Questions]

Where are the timeframe conditions for sending an SLA breach warning notification defined?

ASLA definition record

BDefault SLA flow

CSLA Properties application

DSLA trigger conditions

Show Suggested Answer

Suggested Answer: B, D

by Chaya at Jul 13, 2024, 09:46 PM

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Millie

3 months ago

Really? I didn't know that!

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Romana

3 months ago

Wait, are you sure? I thought it was in the SLA Properties app.

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Sueann

4 months ago

Definitely the Default SLA flow!

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Albert

4 months ago

I thought it was the SLA trigger conditions.

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William

4 months ago

It's in the SLA definition record.

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Kindra

4 months ago

I thought the SLA properties application had something to do with notifications, but I can't remember the details clearly.

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Shawnta

4 months ago

I feel like the default SLA flow could be the right answer, but I also have a nagging feeling about the SLA trigger conditions.

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Wynell

5 months ago

I remember practicing a question about SLA properties, but I can't recall if it was specifically about breach notifications.

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Werner

5 months ago

I think the timeframe conditions might be in the SLA definition record, but I'm not completely sure.

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Marvel

5 months ago

I'm pretty confident the answer is A - the SLA definition record. That's where all the key details about the SLA, including the timeframe for breach notifications, would be specified.

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Kirby

5 months ago

Hmm, I'm not totally sure about this one. The timeframe could be in the default SLA flow or the SLA trigger conditions. I'll have to think this through a bit more.

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Howard

5 months ago

I think the timeframe conditions for sending an SLA breach warning notification would be defined in the SLA definition record, so I'll go with option A.

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Margarett

5 months ago

The SLA Properties application sounds like it might be where the timeframe conditions are set, so I'll consider that as an option. But I'm still a bit unsure.

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Chantell

5 months ago

I'm a little unsure about the Service Cloud Connector part. Do we need to modify it or just replace it entirely? I want to make sure I get that part right.

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Cristal

5 months ago

Ah, I've covered this topic in my studies. I'm confident I can identify the correct statement about quality management on projects.

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Florinda

10 months ago

Obviously, the timeframe is defined in the SLA trigger conditions (D). What is this, amateur hour? *chuckles* Gotta stay on your toes in these exams, folks.

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Donette

9 months ago

C: Definitely, you don't want to miss out on those key points during the exam.

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Daniel

9 months ago

B: Yeah, it's important to pay attention to those details to avoid any breaches.

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King

9 months ago

A: I always make sure to check the SLA trigger conditions for any timeframe details.

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Junita

10 months ago

I don't know, man. I was hoping it would be in the SLA definition record (A) so I could just set it and forget it. But I guess D is the right answer. *sigh*

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Dominga

9 months ago

User 3: Yeah, I was hoping for A too. But I guess D is the right answer.

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Salome

10 months ago

User 2: Really? I thought it would be in the SLA definition record (A).

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Shoshana

10 months ago

User 1: I think it's in the SLA trigger conditions (D).

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Dominga

10 months ago

D all the way! That's where they would put the SLA breach warning timeframe, it just makes sense. Unless, of course, the exam writers are trying to trick us...

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