ServiceNow Exam CIS-ITSM Topic 2 Question 80 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 80
Topic #: 2

What is KCS (Knowledge Centered Services)?

AA bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

BA documented methodology to provide a set of best practices for creating and maintaining knowledge

CA dashboard with specific visualization of the different knowledge bases and categories

DAn application that helps agents and managers to create cases from Knowledge articles

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Suggested Answer: B

by Devora at Jan 22, 2024, 12:45 PM

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