ServiceNow Exam CIS-ITSM Topic 1 Question 77 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 77
Topic #: 1

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

AIncident SLA clock is un-paused

BIncident record is updated, per the action's script Most Voted

CAuto-reply sent to sender, recommending they use Portal chat

DIncident record is re-set to state = attention required

Show Suggested Answer

Suggested Answer: B

by Elli at Nov 21, 2023, 11:12 PM

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