ServiceNow Exam CIS-FSM Topic 7 Question 19 Discussion

Actual exam question for ServiceNow's CIS-FSM exam

Question #: 19
Topic #: 7

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

AConfigure custom assignment rules

BConfigure the rejected technician duration system property

CConfigure unassignment constraints for dynamic scheduling

DConfigure agent task rejection preferences

Show Suggested Answer

Suggested Answer: B

by Fairy at Sep 13, 2024, 06:08 AM

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Markus

5 months ago

Is there an option to just send the task to the agent's spam folder? That way, they'll never see it coming!

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Mabelle

4 months ago

C) Configure unassignment constraints for dynamic scheduling

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Rochell

5 months ago

B) Configure the rejected technician duration system property

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Olga

5 months ago

A) Configure custom assignment rules

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Gail

5 months ago

If I choose Option D, can I also configure 'agent task rejection excuses'? I've got a few good ones up my sleeve.

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Matthew

5 months ago

C) Configure unassignment constraints for dynamic scheduling

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Leanna

5 months ago

B) Configure the rejected technician duration system property

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Freeman

5 months ago

A) Configure custom assignment rules

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Dottie

6 months ago

Option A sounds good, but I can't help but wonder if it would be as effective as the other choices. Gotta go with my gut on this one.

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Toshia

4 months ago

I'm not sure about option D, it doesn't seem as practical as the others.

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Amie

5 months ago

I'm leaning towards option C, it seems like it could work well.

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Eric

5 months ago

I agree, option B seems like a solid choice.

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Cristy

5 months ago

I think option B might be the way to go here.

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Annice

6 months ago

I'm not sure about that. I think the answer might be C) Configure unassignment constraints for dynamic scheduling to prevent reassignment to the same agent.

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Beatriz

6 months ago

Option D seems like it would give the agents more control over the task assignments. That could be useful.

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Caitlin

6 months ago

Hmm, I'm not sure. Maybe Option B would be a good choice to prevent the same agent from getting the task again.

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Tarra

5 months ago

Let's make sure to set that up to avoid assigning the task to the same agent again.

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Cathrine

5 months ago

I agree, configuring the rejected technician duration system property should do the trick.

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Elly

5 months ago

I think Option B is the way to go.

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Louisa

6 months ago

I think Option C is the way to go. Unassignment constraints make the most sense here.

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Lilli

6 months ago

I think Option D could be worth considering as well.

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Pedro

6 months ago

I'm not sure about Option B, it might not be as effective.

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Jillian

6 months ago

I think Option A could also work if set up correctly.

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Luis

6 months ago

I agree, Option C seems like the best choice.

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Tomas

6 months ago

I agree with Carry. By configuring custom assignment rules, we can prevent the task from being assigned to the same agent again.

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Carry

6 months ago

I think the answer is A) Configure custom assignment rules.

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