Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions

ServiceNow Exam CIS-FSM Topic 7 Question 19 Discussion

Actual exam question for ServiceNow's CIS-FSM exam
Question #: 19
Topic #: 7
[All CIS-FSM Questions]

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

Show Suggested Answer Hide Answer
Suggested Answer: B

Contribute your Thoughts:

Markus
3 months ago
Is there an option to just send the task to the agent's spam folder? That way, they'll never see it coming!
upvoted 0 times
Mabelle
2 months ago
C) Configure unassignment constraints for dynamic scheduling
upvoted 0 times
...
Rochell
2 months ago
B) Configure the rejected technician duration system property
upvoted 0 times
...
Olga
2 months ago
A) Configure custom assignment rules
upvoted 0 times
...
...
Gail
3 months ago
If I choose Option D, can I also configure 'agent task rejection excuses'? I've got a few good ones up my sleeve.
upvoted 0 times
Matthew
2 months ago
C) Configure unassignment constraints for dynamic scheduling
upvoted 0 times
...
Leanna
2 months ago
B) Configure the rejected technician duration system property
upvoted 0 times
...
Freeman
2 months ago
A) Configure custom assignment rules
upvoted 0 times
...
...
Dottie
3 months ago
Option A sounds good, but I can't help but wonder if it would be as effective as the other choices. Gotta go with my gut on this one.
upvoted 0 times
Toshia
2 months ago
I'm not sure about option D, it doesn't seem as practical as the others.
upvoted 0 times
...
Amie
3 months ago
I'm leaning towards option C, it seems like it could work well.
upvoted 0 times
...
Eric
3 months ago
I agree, option B seems like a solid choice.
upvoted 0 times
...
Cristy
3 months ago
I think option B might be the way to go here.
upvoted 0 times
...
...
Annice
3 months ago
I'm not sure about that. I think the answer might be C) Configure unassignment constraints for dynamic scheduling to prevent reassignment to the same agent.
upvoted 0 times
...
Beatriz
4 months ago
Option D seems like it would give the agents more control over the task assignments. That could be useful.
upvoted 0 times
...
Caitlin
4 months ago
Hmm, I'm not sure. Maybe Option B would be a good choice to prevent the same agent from getting the task again.
upvoted 0 times
Tarra
3 months ago
Let's make sure to set that up to avoid assigning the task to the same agent again.
upvoted 0 times
...
Cathrine
3 months ago
I agree, configuring the rejected technician duration system property should do the trick.
upvoted 0 times
...
Elly
3 months ago
I think Option B is the way to go.
upvoted 0 times
...
...
Louisa
4 months ago
I think Option C is the way to go. Unassignment constraints make the most sense here.
upvoted 0 times
Lilli
3 months ago
I think Option D could be worth considering as well.
upvoted 0 times
...
Pedro
3 months ago
I'm not sure about Option B, it might not be as effective.
upvoted 0 times
...
Jillian
3 months ago
I think Option A could also work if set up correctly.
upvoted 0 times
...
Luis
3 months ago
I agree, Option C seems like the best choice.
upvoted 0 times
...
...
Tomas
4 months ago
I agree with Carry. By configuring custom assignment rules, we can prevent the task from being assigned to the same agent again.
upvoted 0 times
...
Carry
4 months ago
I think the answer is A) Configure custom assignment rules.
upvoted 0 times
...

Save Cancel