ServiceNow Exam CIS-FSM Topic 4 Question 31 Discussion

Actual exam question for ServiceNow's CIS-FSM exam

Question #: 31
Topic #: 4

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

AConstraints are overridden and the task is assigned

BThe task is returned to the pending dispatch state

CThe task is set to the unassigned state

DConstraints are presented to dispatcher for override confirmation

Show Suggested Answer

Suggested Answer: B

by Kristeen at Mar 22, 2025, 09:21 PM

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14 days ago

I think the task is set to the unassigned state if location is missing.

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15 days ago

I believe constraints are presented to dispatcher for override confirmation.

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17 days ago

I agree with Hoa, it makes sense to put it back in the queue.

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20 days ago

Option C seems like the most logical choice. If the task can't be scheduled, it should be set to an unassigned state. Easy peasy!

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24 days ago

I think the task is returned to the pending dispatch state.

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