Hmm, this is a tough one. I'm going to go with A, D, E, F, and H. The qualifier is a must-have, and the field agent can provide valuable on-the-ground feedback.
A, D, F, G, and H seem like the key roles for a successful implementation. The CEO, CIO, and system admin are critical for oversight and technical support.
I agree, having strong leadership is important. But I also think the System Administrator and Chief Information Officer are crucial for technical support.
Miles
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