ServiceNow CIS-EM Exam - Topic 8 Question 71 Discussion

Actual exam question for ServiceNow's CIS-EM exam

Question #: 71
Topic #: 8

Based on the information shown, which of the following three alerts should be processed first?

AThe Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)
1. Business services -- (3.0, 1000000)
2. Severity -- (1.0, 100000)
3. CI type -- (60.0, 100)
4. Role -- (2.0, 10)
5. Secondary -- (0)
6. State -- (1.0, 0.001)

BThe Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)
1. Business services -- (4.0, 1000000.0)
2. Severity -- (4.0, 100000.0)
3. CI type -- (60.0, 100.0)
4. Role -- (2.0, 10.0)
5. Secondary -- (0)
6. State -- (1.0, 0.001)

CThe Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)
1. Business services -- (3.0, 1000000.0)
2. Severity -- (3.0, 100000.0)
3. CI type -- (60.0, 100.0)
4. Role -- (2.0, 10.0)
5. Secondary -- (0)
6. State -- (1.0, 0.001)

DThey should be processed in the order in which they were received.

Show Suggested Answer

Suggested Answer: B

by Shawana at Jan 24, 2025, 04:14 PM

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Werner

3 months ago

Processing by arrival time? That’s risky, right?

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Chantell

3 months ago

Definitely going with Alert B, it’s the most critical.

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Art

4 months ago

Wait, why is severity so low in Alert A? Seems off.

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Herschel

4 months ago

I disagree, Alert C has a higher severity score.

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Shelba

4 months ago

Alert B has the highest priority score, makes sense to process it first.

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Matilda

4 months ago

I feel like the alerts should be processed based on their scores, but I also remember that sometimes the timing of the alerts can matter too.

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Paris

4 months ago

I'm a bit confused about the weights assigned to each category. Does the severity score have more impact than the business service score in this case?

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Wilson

5 months ago

I think we practiced a similar question where we had to compare alert scores. If I recall correctly, the one with the highest severity and business service score should be prioritized.

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Louis

5 months ago

I remember we discussed how to calculate the total priority score based on the weights, but I'm not sure which alert has the highest score overall.

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Laticia

5 months ago

Okay, I think I've got it. The key is to look at the priority order of the factors, with business services being the most important. So I'd process the alert with the highest business services score first.

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Geoffrey

5 months ago

Based on the information provided, I believe the alert with the highest priority score of 4406020.001 should be processed first, as it has the highest weights for business services and severity.

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Lavonne

5 months ago

I'm a bit confused by all the different factors and weights. I'll need to double-check my understanding to make sure I'm interpreting this correctly.

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Laura

5 months ago

Okay, let's see. The priority scores are 3106020.001, 4406020.001, and 3306020.001. Looks like the highest score is 4406020.001, so I think that one should be processed first.

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Antonio

5 months ago

Hmm, this looks like a tricky one. I'll need to carefully compare the priority scores and factors to determine which alert should be processed first.

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Viola

10 months ago

Oh, this is easy! It's clearly option B. I mean, if they wanted us to process the alerts in the order they were received, they would have just said that, right? This is a certification exam, not a game of 'Guess what the instructor is thinking.'

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Silva

9 months ago

Definitely, it makes sense to process the alert with the highest priority score first.

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Mariann

10 months ago

Yeah, the factors in option B have higher weights compared to the other options.

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Brock

10 months ago

I agree, option B has the highest Alert Priority score.

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Yuki

10 months ago

Definitely option B. The priority factors are well-defined, and the alert with the highest score should take precedence. I hope the exam doesn't have any trick questions like 'They should be processed in the order they were received' - that would just be cruel!

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Linn

11 months ago

Hmm, I'd say the alert with the highest score, which is B, should be processed first. That's a no-brainer, right? Unless you're a brainiac who likes to overthink things.

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Tomas

9 months ago

It's important to focus on the alert that poses the highest risk, which in this case is alert B.

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Marquetta

9 months ago

Processing alerts in order of their scores is the most efficient way to handle them.

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Nichelle

9 months ago

Yeah, it makes sense to prioritize the alert with the highest score to address the most critical issue.

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Charlie

9 months ago

I agree, the alert with the highest score should definitely be processed first.

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Hershel

11 months ago

The alert with the highest priority score of 4406020.001 should be processed first. The factors are clearly weighted, with Business services and Severity having the highest priority.

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