ServiceNow Exam CIS-EM Topic 1 Question 7 Discussion

Actual exam question for ServiceNow's CIS-EM exam

Question #: 7
Topic #: 1

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.

What is the most likely cause of this issue?

AThe support agent does not have the evt_mgmt_user role.

BThe support agent only has the evt_mgmt_admin role.

CThe support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.

DThe support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

Show Suggested Answer

Suggested Answer: A

https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/t_EMResolveCloseIncidentAlert.html

by Josphine at May 03, 2022, 10:56 AM

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