ServiceNow Exam CIS-CSM Topic 6 Question 8 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 8
Topic #: 6

What is required to synchronize fields from a parent to a child case(s)?

AThe advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

BMajor Issue Management needs to be installed and certain properties enabled

CNo action required, this is a standard Customer Service Management feature

DThe role of sn_customerservice.customer_case_manager must be assigned

Show Suggested Answer

Suggested Answer: C

customer-service-management/task/config-major-case-synchronization.html

by Wilda at May 04, 2022, 09:50 AM

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