ServiceNow Exam CIS-CSM Topic 6 Question 78 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 78
Topic #: 6

Which feature allows an agent to copy reusable messages to case or task forms to provide quick and consistent messages to users?

AQuick Messages

BQuick Actions

CResponse Templates

DTemplates

Show Suggested Answer

Suggested Answer: C

by Arthur at Sep 12, 2024, 03:59 PM

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Sherell

5 months ago

Response Templates, for sure. It's the only option that specifically mentions reusable messages. Now if only there was a 'Sarcastic Response Template' option...

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Jerilyn

5 months ago

Quick Messages? Is that like a built-in 'yo mama' joke library or something? I'll stick with C - Response Templates.

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Gerardo

4 months ago

Yes, Response Templates are the feature that allows agents to copy reusable messages for quick and consistent responses.

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Na

4 months ago

Quick Messages are similar to Response Templates, but they are not the same.

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Willis

4 months ago

Response Templates are pre-written messages that can be quickly added to cases or tasks.

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Tamra

5 months ago

Templates? Hmm, I don't know, that seems a bit too generic. I'm going to go with C - Response Templates.

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Nickole

4 months ago

Yeah, Quick Messages might be too generic for this purpose.

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Samira

4 months ago

Quick Messages could also work, but Response Templates are more specific.

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Winfred

4 months ago

I agree, it's a useful feature for agents to save time.

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Edgar

4 months ago

Response Templates are a great way to provide consistent messages.

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Alisha

5 months ago

Quick Actions might work too, but I still think Response Templates is the best choice.

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Azzie

5 months ago

Quick Actions? That doesn't sound quite right. I'm going with C - Response Templates.

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Tricia

4 months ago

Response Templates make the most sense to me too.

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Dexter

4 months ago

I agree with you, I'll go with C) Response Templates.

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Carlene

5 months ago

I think it's A) Quick Messages.

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Nan

5 months ago

I'm not sure, but Quick Actions could also be a possibility.

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Shayne

5 months ago

I agree with Alisha, Response Templates make sense for providing consistent messages.

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Alisha

6 months ago

I think the answer is C) Response Templates.

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Bernardine

6 months ago

Response Templates seem like the obvious choice here. That's the feature that lets you reuse pre-written messages, right?

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Dorthy

5 months ago

I think Quick Messages could also be a good option for providing quick and consistent messages to users.

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Ulysses

5 months ago

Yes, you're correct. Response Templates allow agents to copy reusable messages for quick and consistent responses.

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Judy

5 months ago

I think Quick Messages could also be a good option for providing consistent messages to users.

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Elenore

5 months ago

Yes, you're correct. Response Templates allow agents to quickly copy pre-written messages for consistency.

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